- CACI International (Sterling, VA)
- …knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting multiple ... and Incident Management + Experience working with a large 365x24x7 on-call service desk team supporting multiple software applications + **Must be available… more
- Nuvance Health (Danbury, CT)
- …5. Maintain a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams 6. Accurately enter all ... feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If...possible for you and your career. *Purpose:* The IT Service Desk Analyst I's primary function is… more
- NANA Regional Corporation (Alexandria, VA)
- …mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support ... SUVI is seeking a Service Desk Manager to oversee and...Provide leadership, mentorship, and direction to Service Desk staff to foster a high-performing team … more
- Koniag Government Services (Vienna, VA)
- …daily operations of the service desk as a part of the service desk team . **Shift** : Saturday and Sunday from 6am to 6pm **Essential Functions, ... **Part time Service Desk - Weekends** **Kadiak LLC,**...monitoring checks and escalating issues to the appropriate solver team . + Receiving and troubleshooting calls from international and… more
- IT1 (Tempe, AZ)
- …for a motivated Service Desk Technician I to join our Service Desk team . iT1 has been recognized by the Phoenix Business Journal's "Best Places ... over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional… more
- Wipfli LLP (Milwaukee, WI)
- …Service Desk Lead (Engineer II) is a pivotal member of our IT Service Desk team , responsible for managing day-to-day ticket queues, driving continuous ... ticket trending metrics to identify problem areas. + Mentor and provide feedback to Service Desk team members. + Support the sales process and contribute to… more
- University of Rochester (Brighton, NY)
- …other IT teams. Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process ... issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level...for customers across IT areas that are received via Service Desk intake mechanisms, such as … more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- University of Rochester (Brighton, NY)
- …faced with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on ... antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve. + Provides technical...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- Hawaii Pacific Health (Honolulu, HI)
- …needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level ... process the data and information in the organization. The team provides support to users, and acts as the...and caller support relating to information systems. As the Service Desk Technician, you will deliver essential… more