- CACI International (Forest Heights, MD)
- …CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team . As a Service Desk Analyst, you will provide mid-level ... Service Desk Analyst Job Category: Information Technology Time Type: Full...support to a team that receives and resolves 15,000 tickets month, in support… more
- Flynn Restaurant Group (Independence, OH)
- …Shifts:** + Monday - Friday, 8am-5pm **Our Vision for this Role** Our Level I Service Desk Team supports customers with IT-related problems, functioning as ... issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this… more
- Insight Global (Denver, CO)
- …who will be responsible for overseeing, training, and developing the day-to-day operations of the service desk team to ensure KPI targets are met in ... like IT Glue, and familiarity with RMM platforms. Strong understanding of service desk operations and ITIL concepts, particularly service operations. Skilled… more
- University of Rochester (Albany, NY)
- …IT teams. + Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process improvements. ... issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level...for customers across IT areas that are received via Service Desk intake mechanisms, such as … more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- University of Rochester (Brighton, NY)
- …faced with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on ... antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve. + Provides technical...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- Hawaii Pacific Health (Honolulu, HI)
- …needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level ... process the data and information in the organization. The team provides support to users, and acts as the...and caller support relating to information systems. As the Service Desk Technician, you will deliver essential… more
- CyberData Technologies (Rockville, MD)
- …and user satisfaction. Responsibilities: + Provide daily supervision and direction to the Service Desk team , offering phone and in-person support for ... CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and oversee a team...and efficient delivery of services. + Adhere to the Service Desk SLA for response and resolution… more
- Robert Half Technology (Voorhees, NJ)
- …New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and ... to provide top-tier service delivery. Responsibilities * Oversee a team of service desk technicians, providing mentorship and direction * Efficiently… more
- TEKsystems (Birmingham, AL)
- …team on a 3 month contract to take some of the work load off of their current service desk team that will be helping out with an ERP upgrade. They are ... is very important that this individual provides excellent customer service while resolving these tickets. This team has a 89% first call resolution so they would… more