- Panera, Flynn Group (CA)
- …to manage appropriate response to customer issues. . Escalate issues to appropriate service desk for support. . Installs PC's, Laptops, Printers and related ... work closely with vendor personnel to ensure continuity of service . The software products supported by the POS Support.... Troubleshoot and maintain Rockbot and related issues. Help Desk Support Takes all 1st level help desk… more
- TISTA Science and Technology (MD)
- …2+ years of experience working in a customer-facing technical support role, including Service Desk /Help Desk /Desktop support. + Familiarity with both Windows ... Overview We are seeking a full-time Desktop Technician to provide level 1/2 and desk...Desktop Technician to provide level 1/2 and desk -side support for devices including desktops, laptops, printers, scanners,… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... I and Technician II escalation resource Core Competencies/Skills: * Customer Service * Computer Troubleshooting * End User Training * Help Desk /Desktop… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... service requests/incidents. The Field Support Technician interacts...cross-training and acts as an escalation point for the Service Desk . + Acquires an understanding of… more
- GMHC (New York, NY)
- …with threat response procedures and participation in log audits or security event reporting. Service Desk & Support Tools + Experience using service ... Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing system, phone, email,… more
- Northrop Grumman (GA)
- …remediate classified or unclassified data spillage incidents. + Coordinates with users, service desk , server administrators, network engineers, and customer and ... and Information Technology Service Management (ITSM) Operations, including Service Desk , Desktop, Network, Telecommunications, Data Center, Application… more
- CompuCom (San Antonio, TX)
- …Markets Trading & Investment Banking businesses globally, working in a dedicated team of Service Desk support analysts. The individual needs to be able to ... Have Fun Doing It! We're looking for a **Desktop Technician ** to join our team. This role supports the...over 30,000 desktops, laptops, and virtual machines. The Premium Service Desk currently provides coverage 24x7 and… more
- TEKsystems (Frankfort, KY)
- …and coordinate effectively. Preferred Qualifications: + Experience in project coordination or service desk operations. + Familiarity with IT audit, risk ... and other team members to ensure timely resolution of service requests. + Assist with general help desk... service requests. + Assist with general help desk and troubleshooting tasks as needed. Required Skills: +… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service ... The position can execute all tier 1 and 2 service desk tasks and must be able...team supporting a government customer. TekSynap is a fast-growing high- tech company that understands both the pace of technology… more
- US Courts (Alexandria, VA)
- …matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware ... and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support...the United States District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at… more