- Evertec Group, LLC (PR)
- …responsible for ensuring that all services meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). This includes monitoring ... and performance reporting tools Knowledge and Skills Required Strong understanding of Service Level Agreements (SLAs) and IT service management (ITSM)… more
- Chiesi (Cary, NC)
- …confirm SLA adherence. + SLA & KPI Definition: Experience drafting and negotiating Service Level Agreements (SLAs), defining key performance indicators such ... ICT service delivery across all business units, ensuring adherence to service - level agreements (SLAs) and resolution timelines. + Oversee the outsourced… more
- Xerox (Dallas, TX)
- …quality & cost effectiveness + Manage services client contracts and statements of work/ service level agreements delivering contracted scope + Effective ... & leverage Xerox print technology and solutions + Achieve Contract Service Level Agreements /Customer Satisfaction: + Owns delivery of services through… more
- The Boeing Company (Seattle, WA)
- …operations, and release management + Monitor and analyze key performance indicators (KPIs), service level agreements (SLAs), user experience, and customer ... Information Digital Technology and Security (IDT&S) organization is currently seeking a **Mid- Level Functional Analyst** to join the team in **Seattle, WA; Berkeley,… more
- Capgemini (Atlanta, GA)
- …Client Relations and Service Development Develops and maintains contractual schedules and Service Level Agreements in line with the current service ... and end user Customer Care services Detailed understanding of the various service level agreements and the performance measures required to manage the… more
- ZOLL Medical Corporation (Atlanta, GA)
- …sales agreements for medical device, related services, SaaS and software licensing; service level agreements , ASP customer agreements , reseller ... associate agreements , data processing agreements and information security agreements ) and vendor and service provider agreements . The predominant… more
- Shell (Houston, TX)
- …such as framework agreements , ISDAs, Delegated Reporting agreements , Broker agreements , Service Level Agreements etc. ensuring compliance with ... Date:** August 7, 2025 **Business unit:** Trading and Supply **Experience Level :** Experienced Professionals **Job Description:** **What's the role?** Shell Trading… more
- Keeper Security, Inc. (Chicago, IL)
- … Service orientation with a strong bias toward action + Solid understanding of service level agreements (SLAs) and how to support them in day-to-day ... to collaborate with the team manager and mentor our level 1 support team while playing a pivotal role...a pivotal role in ensuring our customers receive exceptional service and care. You will lead a team of… more
- Robert Half-Robert Half Corporate (San Ramon, CA)
- …development of commercial contract documentation such as service descriptions, ERP, service level agreements , and fee schedules. Experience with legal ... Do** + Track, draft, revise and negotiate complex non-standard agreements , including services agreements , statements of work,...our people receive varies based on their years of service and is pro-rated based on the hours worked… more
- DC Group (Minneapolis, MN)
- …+ Driving the logistics between multiple departments to successfully fulfill contract service - level - agreements (SLA). + Monitoring email and phone ... industry shows no sign of slowing down. Focusing on innovation, superior service , and cutting-edge proprietary software solutions has given us a reputation that… more