- Chiesi (Cary, NC)
- …confirm SLA adherence. + SLA & KPI Definition: Experience drafting and negotiating Service Level Agreements (SLAs), defining key performance indicators such ... ICT service delivery across all business units, ensuring adherence to service - level agreements (SLAs) and resolution timelines. + Oversee the outsourced… more
- Capgemini (Atlanta, GA)
- …Client Relations and Service Development Develops and maintains contractual schedules and Service Level Agreements in line with the current service ... and end user Customer Care services Detailed understanding of the various service level agreements and the performance measures required to manage the… more
- ZOLL Medical Corporation (Atlanta, GA)
- …sales agreements for medical device, related services, SaaS and software licensing; service level agreements , ASP customer agreements , reseller ... associate agreements , data processing agreements and information security agreements ) and vendor and service provider agreements . The predominant… more
- Shell (Houston, TX)
- …such as framework agreements , ISDAs, Delegated Reporting agreements , Broker agreements , Service Level Agreements etc. ensuring compliance with ... Date:** August 7, 2025 **Business unit:** Trading and Supply **Experience Level :** Experienced Professionals **Job Description:** **What's the role?** Shell Trading… more
- DC Group (Minneapolis, MN)
- …+ Driving the logistics between multiple departments to successfully fulfill contract service - level - agreements (SLA). + Monitoring email and phone ... industry shows no sign of slowing down. Focusing on innovation, superior service , and cutting-edge proprietary software solutions has given us a reputation that… more
- Robert Half-Robert Half Corporate (San Ramon, CA)
- …development of commercial contract documentation such as service descriptions, ERP, service level agreements , and fee schedules. Experience with legal ... Do** + Track, draft, revise and negotiate complex non-standard agreements , including services agreements , statements of work,...our people receive varies based on their years of service and is pro-rated based on the hours worked… more
- Link Solutions Inc (Clarksburg, WV)
- …providing IT support services and troubleshooting both hardware and software within established Service Level Agreements (SLAs) and in compliance with DoD ... six (6+) years of relevant experience in IT or Service Desk environments Certifications: + IAT Level ...or Service Desk environments Certifications: + IAT Level II Certification (CompTIA Security+ CE, CCNA Security Training,… more
- Guthrie (Sayre, PA)
- …information technology jargon into terms understandable by all audiences. + Experience managing service level agreements in either an insourced or outsourced ... other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors. + Develops and monitors… more
- Pixalate, Inc. (New York, NY)
- …with the complexities of SaaS agreements , including understanding user rights, service level agreements (SLAs), and compliance with applicable laws. ... the material terms and conditions of subscription and data licensing agreements for software-as-a- service (SAAS) businesses, and significant experience drafting,… more
- Cummins Inc. (Maxton, NC)
- …and non-technical users. + Experience with ticketing systems and documenting support activities per service level agreements . + Knowledge of IT security best ... **DESCRIPTION** We are looking for a talented **IT Support Associate - Level IV** to join our team specializing in Systems/Information Technology for our Cummins… more