- Cayuse Holdings (Jefferson City, MO)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more
- Insight Global (Columbus, OH)
- …must ensure that daily tasks are met based on customer contractual requirements or SLA ( Service Level Agreements ). The manager will work closely with other ... FSEs for all installations activities and projects. Monitor and meet Service Level Agreement for our customers Establish excellent relationship with bank staff… more
- Georgia Systems Operations (Tucker, GA)
- … service request, knowledge management, and incident management within defined Service Level Agreements . Performs incident trend analysis (Incident ... Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer satisfaction… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- …track, and update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs). + Customer support:Provide excellent ... Enterprise Service Desk Specialist V New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114)...level helpdesk support. + 3+ year of customer service experience. + 4+ year of troubleshooting experience. Build… more
- AIG (Jeffersonville, IN)
- …of HVAC programs. + Respond to all inquiries via phone or email within service level agreements and in a professional manner. + Responsible ... with internal staff and our clients and vendors. They provide a superior level of service and support both internally and externally. As a contributor at AIG,… more
- Dobson Fiber (Oklahoma City, OK)
- …(LECs) and other third-party providers. Monitor and manage assigned projects to meet service level agreements (SLAs), customer deadlines, and internal ... The Service Delivery Specialist II is responsible for coordinating...of telecommunications services for business and enterprise customers. This mid- level role requires a strong understanding of provisioning processes,… more
- Cisco (CA)
- … issues. **SLA & Performance Management:** + Define, track and report on service - level agreements (SLAs), key performance indicators, and (operational) ... destination. No matter where in the world or what level of the organization, we approach our work with...Splunk Global Security (SGS) organization is seeking a **Senior** ** Service Delivery Manager** (SDM) (working with the Senior Director… more
- AIG (Jeffersonville, IN)
- …of HVAC programs. + Respond to all inquiries via phone or email within service level agreements and in a professional manner. + Responsible ... with internal staff and our clients and vendors. They provide a superior level of service and support both internally and externally. As a contributor at AIG,… more
- Bank of America (Tampa, FL)
- …support organizations to fulfill the request. Job expectations include adhering to established Service Level Agreements and handling escalated issues by ... Service Specialist **RESPONSIBILITIES** : + Answers phone calls within service levels. + Provide a thorough level of service using key elements of call… more
- ManTech (Doral, FL)
- …requests within a ticketing system, ensuring timely resolution and accurate documentation. + Meet Service Level Agreements (SLA) and maintain high levels of ... and mid- level Technicians. + Assist in user training and self- service initiatives, contributing to a positive user experience. **Minimum Qualifications:** + HS… more