- NANA Regional Corporation (Arlington, VA)
- …them to other service providers as necessary. + Ensure compliance with appropriate service level agreements . **Qualifications** + Minimum of 3 years of ... Suvi is hiring a Field Service Technician to provide training and on-site support,...to assist our government client in achieving a high level of proficiency in utilizing analytical resources to fulfill… more
- BigBear.ai (Columbia, MD)
- …that issues are properly documented, categorized, prioritized and resolved within defined Service Level Agreements (SLAs) Technical Knowledge Maintain a ... Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and...cause and providing an appropriate solution Escalate issues to higher- level support, if necessary Incident Management Record and track… more
- Conduent (Stockbridge, GA)
- …routine maintenance on assigned equipment + Interacts with management and staff to ensure Service Level Agreements are achieved + Training and Cross training ... considered a production-oriented position, which includes adherence to Client based service level agreement goals. **Primary Job Duties** **:** + Receive and… more
- Canon USA & Affiliates (Philadelphia, PA)
- …issues. This role ensures that all printer maintenance activities are performed efficiently, service level agreements (SLAs) are met, and client satisfaction ... fusers, and maintenance kits). -Monitor and ensure timely resolution of printer service requests and incidents. -Maintain inventory of printer supplies, parts, and… more
- Amazon (CA)
- …One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and ... Specialist, you'll execute our mission of delivering high-quality care and service . Specifically, you'll take patient phone calls and handle patient conversations… more
- Geisinger (Harrisburg, PA)
- …the impact and urgency of an issue and sets priority according to established Service Level Agreements (SLAs) + Facilitates the implementation of appropriate ... Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the...implementation, go-live and operational support, and maintenance. The IT Service Desk serves as a front-line and tier 2… more
- Lincoln Financial (Fort Wayne, IN)
- …troubleshooting complex website issues as well as supporting customers in plans with service level agreements . + Further promotion opportunities exist within ... Glance** We are excited to bring on a **Customer Service Representative** to support the Retirement Plan Services business...a career with Lincoln Financial Group. As a Customer Service Representative, you will serve as the primary point… more
- Financial Partners Credit Union (Downey, CA)
- …based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements . + Install and Configure Systems: + ... Range $29.16 - $43.73 per hour Position Type Temporary Job Description The Service Desk Analyst is responsible for providing technical assistance and support related… more
- Boston Public Schools (Boston, MA)
- …Document all calls and interactions with customers accurately. + Meet call metrics and other service level agreements on a daily basis. + Multi-task using ... Details Job ID: 5091935 Job Description Boston Public Schools seeks Customer Service Representatives - Transportation Department Reports To : Customer Service … more
- NANA Regional Corporation (Alexandria, VA)
- …in a timely and effective manner. + Develop and manage escalation procedures to ensure service level agreements (SLAs) are met. + Document, track, and ... SUVI is seeking a Service Desk Manager to oversee and manage Information...The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality… more