- V2X (Springfield, VA)
- …Integrations, LDAP, Flow Designer, and SSO. + Shall possess a strong understanding of IT Service Management ( ITSM ) and common service level agreements ... workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem,… more
- JPMorgan Chase (Columbus, OH)
- …Technical and operational understanding of financial services regulations. + Proficient in IT Service Management ( ITSM ) with experience in using ServiceNow. ... Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in… more
- Truist (Charlotte, NC)
- …support functions for both on-premise and cloud environments. 4. Proficiency with IT Service Management ( ITSM ) tools such as ServiceNow, and familiarity ... base. 8. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices. 9. Participate in root cause analysis… more
- Oshkosh Corporation (Oshkosh, WI)
- …documentation, and deployment of ServiceNow features. + Learn ServiceNow's role in IT Service Management ( ITSM ) and enterprise workflows, aligning with ... to two high-impact areas of Digital Technology-Intelligent Automation and Enterprise Service Management -offering hands-on experience in building, supporting, and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …similar scope, type, and complexity is required. + Six (6) years of experience with Service Management ( ITSM ) is required. + ITIL 4 platform certification is ... Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware… more
- Zions Bancorporation (Midvale, UT)
- …collection, control validation, and reporting. + Integrate automation solutions with IT Service Management ( ITSM ), Governance, Risk & Compliance (GRC) ... COSO, SOX), compliance standards and regulatory guidelines. + Experience with IT Service Management , DevOps, Identity and access management , ERP systems (eg,… more
- Citigroup (Irving, TX)
- …platforms. + **Data Integration and Reporting:** Integrate inventory data with existing IT Service Management ( ITSM ), Configuration Management Database ... Grafana) for creating dashboards. + Knowledge of ITIL or other IT service management frameworks. **Education:** + Bachelor's degree/University degree or… more
- Aegon Asset Management (Philadelphia, PA)
- …including executives and business partners. + Technical expertise: Deep understanding of IT service management ( ITSM ) and project management frameworks ... across business systems and applications. + Develop and enforce critical KPIs, service level agreements (SLAs), and performance standards for the L1/L2 operational… more
- CACI International (Sterling, VA)
- …in network operations, quality assurance, or related roles + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 ... Network Incident Management Quality Assurance Lead Job Category: Information Technology...effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service … more
- Clark Construction Group, LLC (Mclean, VA)
- …and prioritize all incoming incidents and service requests using the IT Service Management ( ITSM ) platform, ensuring accurate documentation from initial ... accurate Tier 1 application support; troubleshooting common user issues; fulfilling service requests; escalating complex problems; and guiding users to quick,… more
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