- T and T Consulting Services (Brunswick, GA)
- …stakeholder briefings, and formal deliverable documentation. + Working understanding of IT Service Management principles and how ITSM tooling supports ... and transport infrastructure, cybersecurity and operations center monitoring, IT service management , end-user computing, audiovisual and collaboration… more
- Leidos (Washington, DC)
- …Deltek and SLICS. + Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity ... **Description** Leidos currently has an opening on the ' Service Management , Integration and Transport' (SMIT)..., Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are… more
- Robert Half Technology (Grand Island, NE)
- …knowledge of help desk workflows and IT support processes. * Proficiency in Active Directory, service desk management , and ITSM tools. * Familiarity with ... daily operations, guide a team of technicians, and ensure exceptional customer service . The ideal candidate will have prior experience managing help desk operations… more
- Warner Bros. Discovery (Burbank, CA)
- …VB, C++, scripting, etc) + Autocad, MS Office Suite, Visio experience + Familiarity with ITSM Service Management processes REQUIRED EDUCATION: + 2 or 4 year ... situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required._ _Associate Broadcast… more
- MSys Inc. (Atlanta, GA)
- …including workflows and automation. + Proven experience with ServiceNow modules such as ITSM (IT Service Management ), CSM(Customer service management ... optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely...+ API integration (REST/SOAP web services). 6 Years + ITSM and ITOM process optimization. 6 Years + … more
- NS International, Ltd. (Auburn Hills, MI)
- …+ Provide regional service desk support by responding to tickets issued through the ITSM (IT Service Management ) platform and resolving issues to the end ... of the following: + + Following ITIL practices using ITSM platforms such as ServiceNow, Fresh Service ,...Visio and Project + Cybersecurity, Antivirus, antimalware, and IT Management tools + IT equipment, software, and endpoint inventory… more
- ManTech (Annapolis Junction, MD)
- …Experience (basic knowledge) or willingness to learn Crestron programming + Experience with service management knowledge in key ITSM processes including ... incident management , problem management , change management , service level management and knowledge management + IATT Level 2 certification, such… more
- CACI International (Chantilly, VA)
- …Proven track record of implementing data-driven process improvements In-depth knowledge of ITSM processes and Service Management workflows Experience ... Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance Establish and maintain a knowledge management… more
- Texas A&M University System (College Station, TX)
- …analytical, interpersonal, and organizational skills. - Knowledge of Information Technology Service Management and Infrastructure Library ( ITSM /ITIL) ... and maintain the LERMS and other SaaS applications (eg, document management , workflow automation, collaboration tools). - Monitor system performance, troubleshoot… more
- CACI International (Sterling, VA)
- …concepts and technologies + Familiarity with ITIL framework and IT service management principles + Experience with ITSM tools and ticketing systems + Strong ... the quality of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of network… more