- Leidos (Fort Belvoir, VA)
- …education and training may be considered in lieu of degree. + Knowledge of the Service Management workflows and ITSM processes + Current ITIL 4 ... seeking an experienced **Senior ITIL Network Knowledge Manager** to join our IT service management team supporting a DOD customer on **Ft. Belvoir, VA** . The… more
- Leidos (Patuxent River, MD)
- …Deltek and SLICS. + Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity ... **Description** Leidos currently has an opening on the ' Service Management , Integration and Transport' (SMIT)..., Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are… more
- Robert Half Technology (Grand Island, NE)
- …knowledge of help desk workflows and IT support processes. * Proficiency in Active Directory, service desk management , and ITSM tools. * Familiarity with ... daily operations, guide a team of technicians, and ensure exceptional customer service . The ideal candidate will have prior experience managing help desk operations… more
- Warner Bros. Discovery (Washington, DC)
- …VB, C++, scripting, etc) + Autocad, MS Office Suite, Visio experience + Familiarity with ITSM Service Management processes REQUIRED EDUCATION: + 2 or 4 year ... situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required._ _Associate Broadcast… more
- ManTech (Annapolis Junction, MD)
- …Experience (basic knowledge) or willingness to learn Crestron programming + Experience with service management knowledge in key ITSM processes including ... incident management , problem management , change management , service level management and knowledge management + IATT Level 2 certification, such… more
- NS International, Ltd. (Auburn Hills, MI)
- …+ Provide regional service desk support by responding to tickets issued through the ITSM (IT Service Management ) platform and resolving issues to the end ... of the following: + + Following ITIL practices using ITSM platforms such as ServiceNow, Fresh Service ,...Visio and Project + Cybersecurity, Antivirus, antimalware, and IT Management tools + IT equipment, software, and endpoint inventory… more
- CACI International (Chantilly, VA)
- …Proven track record of implementing data-driven process improvements In-depth knowledge of ITSM processes and Service Management workflows Experience ... Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance Establish and maintain a knowledge management… more
- Texas A&M University System (College Station, TX)
- …analytical, interpersonal, and organizational skills. - Knowledge of Information Technology Service Management and Infrastructure Library ( ITSM /ITIL) ... and maintain the LERMS and other SaaS applications (eg, document management , workflow automation, collaboration tools). - Monitor system performance, troubleshoot… more
- CACI International (Sterling, VA)
- …concepts and technologies + Familiarity with ITIL framework and IT service management principles + Experience with ITSM tools and ticketing systems + Strong ... the quality of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of network… more
- Robert Half Technology (Charlotte, NC)
- …Confluence + Reporting & Documentation: Excel (advanced), PowerPoint, Visio + IT Service Management : ServiceNow or equivalent ticketing/ ITSM platforms + ... Develop detailed project plans, schedules, and resource forecasts + Lead risk management , issue resolution, and change control processes + Partner with business… more
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