- Leidos (Fort Belvoir, VA)
- …for classified and unclassified systems. This role is pivotal in maturing the service desk by leveraging Problem and Knowledge Management and driving significant ... enhancements across the ServiceNow platform ( ITSM , ITOM, and SAM/HAM) over the next year. **Clearance:...Service Level Agreements (SLAs). + Operational & Team Management + Oversee task tracking and reporting using the… more
- Marriott (Bethesda, MD)
- …departments and product owners across the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team, the Data Engineer will ... data lakes, and data warehouses in partnership and in support of our Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other… more
- Capgemini (Atlanta, GA)
- Platform Solution Architect - Enterprise Service Management (ESM) Choosing Capgemini means choosing a company where you will be empowered to shape your career in ... modules of ServiceNow Platform + Familiarity of other Service Management Tools (such as BMC Remedy,...Service Offerings, etc.) + Experience in implementation of non- ITSM ServiceNow modules (ie HR, Shared Services, Security, etc.)… more
- CACI International (Sterling, VA)
- …and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. + Integrate ServiceNow with network management systems ... gather requirements for custom applications, integrations, and workflows that optimize network management , service requests, and configuration data. + Create and… more
- MathWorks (Natick, MA)
- …Customize and configure ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management . + Collaborate with cross-functional ... Summary We are seeking a skilled and motivated ServiceNow ITSM Developer to join our ServiceNow development team. The...ideal candidate will have a strong background in IT Service Management development, with specific expertise in… more
- Fiserv (Omaha, NE)
- …mission-critical payments and financial technology solutions that power global commerce. The Service Management team ensures reliable, measurable service ... Professional, you will drive continuous improvement of healthcare service management practices, streamline statement and invoice...hands-on guidance and support to junior team members on ITSM best practices and tool usage. + Handle escalated… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …customer service . + Uses ITSM platforms (eg, ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, ... problem-solving skills. Minimum Requirements: + ITIL, HDI, or similar service management certifications. ( preferred) + Technical...Management + End-User Training + Upgrades & Patch Management + ServiceNow or similar ITSM platforms… more
- Beth Israel Lahey Health (Charlestown, MA)
- …services across all BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this position is responsible for all ... communications skills. This individual must be highly skilled in both customer service and various information technology areas. The ability to empathize with… more
- CACI International (Sterling, VA)
- …**The Opportunity** : CACI is seeking an experienced and highly motivated Network Service Provider Performance Management Lead. This candidate should have 10 or ... more years of service operations and delivery management experience in...reporting for the ecosystem. + Be responsible for the management of requirements for the ITSM SLM… more
- CACI International (Sterling, VA)
- …**The Opportunity** : CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 ... or more years of service operations and delivery management experience in...for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM… more