- CACI International (Sterling, VA)
- …for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on network request ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Cecil College (North East, MD)
- …modernization efforts, oversees vendor-managed network and communications services, and champions IT Service Management ( ITSM ) practices grounded in ITIL ... execution of infrastructure modernization and lifecycle projects. Service Desk & IT Service Management ( ITSM ) * Provide leadership for the IT Service … more
- St. Luke's Health System (Boise, ID)
- …and maturity of multiple Enterprise Service Management (ESM), IT Service Management ( ITSM ) processes based on the Information Technology ... a Senior IHT Process Manager to join our Enterprise Service Management (ESM) team with the ServiceNow...capabilities. **Duties/Responsibilities:** + Responsible for the strategy, ownership and management of one or more Enterprise ITSM ,… more
- TekSynap (Glynco, GA)
- …& Qualifications** TekSynap is seeking a Systems Engineer with a specialization in IT Service Management ( ITSM ) to implement and optimize ITSM ... and aligned with operational needs. Responsibilities + Design, configure, and manage ITSM workflows in Ivanti Service Manager, ensuring they align with… more
- Signature Aviation (Orlando, FL)
- …ensures our platform remains modern, secure, scalable, and fully optimized to support IT Service Management ( ITSM ) and broader organizational needs. With 7+ ... Certified Application Developer (CAD) + ServiceNow Certified Implementation Specialist - IT Service Management ( ITSM ) + ServiceNow Certified Implementation… more
- SAIC (Washington, DC)
- …oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint enhancement ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- MISO Energy (Eagan, MN)
- …Analyst** , some of your responsibilities will include: + Partnering with IT Service Management ( ITSM ) leadership to enhance processes, optimize performance, ... **Description** MISO is hiring a **Senior Configuration Management Analyst** with ServiceNow experience for our Carmel, Indiana location. You will be responsible for… more
- The MITRE Corporation (Mclean, VA)
- …Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and Containerization ... and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. + Foundational knowledge… more
- Indy Gov (Indianapolis, IN)
- …to supporting the City-County's digital transformation agenda. This includes evolving IT service management ( ITSM ) practices toward greater agility and ... supporting the City-County's digital transformation agenda. This includes evolving IT service management ( ITSM ) practices toward greater agility and aligning… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** **IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... and training. + Collaboration: Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service Desk, to… more
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