- NTT America, Inc. (Austin, TX)
- …will also participate in automation initiatives, incident and change management , and mentor junior team members. **Key Responsibilities:** **Cloud Operations ... GCP . + Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments. + Implement and maintain… more
- Beth Israel Lahey Health (Burlington, MA)
- …Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position ... responsible for all aspects of customer requests and incident management . This includes acting as an escalation point on...a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or… more
- HTC Global Services Inc (Troy, MI)
- Service Desk Analyst Job Description The Technical Service Desk Analyst provides first and second level support to healthcare employees and patients, employing ... high degree of customer service , clinical knowledge within acute and post-acute environments. Refer...basic network issue assessment and troubleshooting + Utilize an ITSM to document incidents and requests + Strong listening,… more
- Cardinal Health (Dover, DE)
- …configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management ** ... Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as… more
- Baylor Scott & White Health (Dallas, TX)
- …experience above the minimum qualification - EXPERIENCE - 5 Years of Experience in IT Service Management , Agile product management , or related fields. As a ... and Linux environments; data-driven decision-making using dashboards and metrics. * Vendor Management : Proven ability to manage service providers across multiple… more
- L3Harris (Greenville, TX)
- …high degree of customer service for all support queries and adhere to all service management principles. + Collaborate with other IT team members to ensure a ... all helpdesk interactions and track user requests within the ITSM ticket system. + Monitor and track specific program...monitoring systems and interpreting data. + Knowledge of incident management and service request management … more
- Georgia Systems Operations (Tucker, GA)
- …the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all ... identify possible system solutions. This position requires a strong customer service focus, positive attitude, and excellent oral and written communications skills.… more
- Baylor Scott & White Health (Dallas, TX)
- …+ Certifications: ITIL required; Agile (Scrum) preferred. + Experience: 5+ years in IT Service Management , Agile product management , or related fields. + ... and Linux environments; data-driven decision-making using dashboards and metrics. + Vendor Management : Proven ability to manage service providers across multiple… more
- Mastercard (Miami, FL)
- …for break/fix * Facilitate meetings or tasks with external break/fix vendors * Provide service management of audio-visual products within the region * Manage ... of ITSM -related practices, including incident, problem, change and capacity management , and reporting activities, and serves as an escalation point for issues… more
- Leidos (Bedford, MA)
- …adherence to organizational policies and standards. The successful candidate oversees service management processes, including incident and problem resolution, ... ITSM staff, fostering a culture of collaboration and continuous improvement + Service Management : Implement and maintain best practices for service … more
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