- Truist (Charlotte, NC)
- …Vendor, Software, Infrastructure, Batch Processing; summarize by month and service /channel. * Conduct Forensic Analysis: Challenge first assumptions with root ... prefetch/backpressure). * Partner with Elite Engineers: Work with Problem/Incident Management , SRE/Platform, Network/Security/PKI, and Vendor Management to turn… more
- TEKsystems (Dallas, TX)
- …to the end-user services team on technical process issues to improve overall service delivery. Coordinate with end users on expectations and availability to conduct ... installation and configuration of software and hardware, and troubleshooting. Complete lifecycle management updates in the Asset Management Database (AMDB) based… more
- BAE Systems (Herndon, VA)
- …and education with the following skillsets: + Hands-on experience with ServiceNow ( ITSM , ITOM, CMDB) + Expertise with network management applications to ... / integration engineer to design, implement, and maintain integration between ServiceNow ITSM / ITOM modules and networking monitoring applications. The role is to… more
- Chenega Corporation (Springfield, VA)
- …REST/SOAP APIs. + Support and enhance existing ServiceNow applications (eg, ITSM , CMDB, Change Management , Incident/Problem/Request). + Collaborate with project ... ServiceNow platform upgrades and patches in compliance with change management policies. + Maintain documentation related to design, configuration, development,… more
- Intact Technology (Lorton, VA)
- …and standards. + Strong understanding of ITIL(R) principles and their application in service management contexts. + Familiarity with Agile delivery practices and ... + ServiceNow Certified System Administrator (CSA). + Expertise with the ServiceNow ITSM application suite. + Advanced proficiency with process modeling tools (eg,… more
- Mastercard (O'Fallon, MO)
- …or Datadog. Experience in ITSM practices with knowledge on incident management and service desk operations will be good Understanding of Ticketing ... and update knowledge base articles and internal documentation to improve self- service capabilities and ensure consistent information delivery. Maintain accurate and… more
- CACI International (VA)
- …and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT ... support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and...with Remedy to ServiceNow migration with a focus on ITSM core competencies and complex data sets. + Requires… more
- Cognizant (Boston, MA)
- …* Assist with Active Directory-related identity and access tasks * Document incidents, service requests, and resolutions using ITSM tools * Deliver timely, ... Manager (MECM/SCCM), including operating system deployment, task sequences, and driver management * Provide on-site deskside "hands and feet" support for hardware,… more
- Community Health Systems (Franklin, TN)
- …reporting, workflows, or scripting a plus. + Familiarity with ITIL or IT service management principles. Equal Employment Opportunity This organization does not ... to gather, analyze, and document requirements for ServiceNow solutions ( ITSM , SPM, EA, BCM, HRSD, CSM, etc.). + Translate...experience with ServiceNow, including knowledge of key modules like ITSM , SPM, EA, BCM, CMDB, or HRSD. + Strong… more
- SAIC (Washington, DC)
- …alerts to generate Service Tickets + Strong understanding of ITIL and ITSM including monitoring, demand management , availability management , and capacity ... is responsible for the design of the DOT SMS and supporting the Service Management System operations, to include engineers and the SMS development life cycle.… more
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