• Manager, Service Delivery Engineer

    Sumitomo Pharma (Marlborough, MA)
    …and escalate concerns or customer escalationsrequired. + Experience using an IT Service Management ( ITSM )tool, preferably ServiceNow,for Incident and Problem ... and computer chat. + Field incoming requests toInformation TechnologyviaService Management ( ITSM ) toolassignment group, e-mail,instant message,and in person… more
    Sumitomo Pharma (12/13/25)
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  • Asset and CMDB Analyst - Remote

    Gentiva (Atlanta, GA)
    …our IT investments, enhancing service stability, and supporting efficient IT Service Management ( ITSM ) processes. **Primary Functions:** The primary ... be responsible for the strategic planning, implementation, and ongoing management of our IT Service Asset and... ITSM disciplines (eg, Incident, Problem, Change, Release Management ) to enhance service delivery and operational… more
    Gentiva (11/15/25)
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  • Enterprise Service Desk Manager

    CACI International (Oklahoma City, OK)
    …managers and system users. **Responsibilities:** + Overseas the delivery of customer-centric IT Service Management ( ITSM ) to a globally dispersed customer. + ... a DoD Secret clearance + Experience in oversight and management of a geographically dispersed service environment...Secret or higher clearance + CompTIA Security+ Experience with ITSM Tools, ie ServiceNow + Experience working in the… more
    CACI International (12/16/25)
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  • Senior ServiceNow Developer Public Trust TR

    ICF (Reston, VA)
    …capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong technical skills, including ... Discovery experience a plus + Experience with multiple of the following products: IT Service Management , Event Management and Project Portfolio Management… more
    ICF (01/03/26)
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  • IT Service Delivery Manager

    NJM Insurance (Trenton, NJ)
    The IT Service Delivery Manager is responsible for leading NJM's service management strategy, driving ITSM maturity, and ensuring alignment with business ... Enterprise Service Management . Essential Duties and Responsibilities: Service Management Oversight & ITSM Maturity Enhance visibility and oversight… more
    NJM Insurance (01/05/26)
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  • Sr. ServiceNow Project Manager/Product Owner

    CGI Technologies and Solutions, Inc. (Baltimore, MD)
    …and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management ( ITSM ), Enterprise Architect (EA), IT Asset ... 4+ years focused on ServiceNow. . Strong understanding of ServiceNow modules including ITSM , ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal. . Demonstrated… more
    CGI Technologies and Solutions, Inc. (12/27/25)
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  • Event Management Practice Area Analyst

    CACI International (Chantilly, VA)
    …and a minimum of 3 years of related work experience Extensive working knowledge of Service Management workflows and ITSM processes Relevant experience as an ... if reported events are actionable Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools Familiarity with Tableau This position is contingent… more
    CACI International (10/30/25)
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  • Data Analytics/Metrics Reporting Technical Lead

    Link Solutions Inc (St. Mary's County, MD)
    …analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide leadership with the ... have at least 10 years of relevant analytics, metrics, reporting, and IT Service Management experience. Preferred: + Proficiency with Microsoft Office products.… more
    Link Solutions Inc (01/05/26)
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  • ServiceNow Certified System Developer

    BlackBox (Plano, TX)
    …technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management ( ITSM ), IT Operations Management ... API) and integrations. + Implement ServiceNow modules such as ITSM , TPSM, ITBM, CSM, HRSD, and S2P. + Manage...and best practices. + Define governance models for instance management , security, and compliance. + Conduct code reviews and… more
    BlackBox (11/18/25)
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  • Director Information Technology II

    Fiserv (Wilmington, DE)
    …major incident response and MTTR reduction. + 13+ years of experience in IT service management ( ITSM ) and ITIL frameworks, including change, problem, and ... reliability, and client experience. + Define and enforce standardized operating procedures, ITSM best practices, and change management controls to improve change… more
    Fiserv (12/20/25)
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