- WestRock Company (Atlanta, GA)
- …Project Delivery (PPD) team brings together passionate IT Infrastructure & Service professionals who design, implement, and support the critical systems, platforms, ... enterprise. Acting as the connection point between the regional project management organizations (North America/LATAM and EMEA/APAC) and global leadership, this role… more
- Strike (Spring, TX)
- …and managing systems critical to the end-user experience, including Mobile Device Management (MDM) and IT Asset Management (ITAM) environments. + Develop ... and enforce IT lifecycle management frameworks for end-user accounts, devices, and compliance workflows....incident response planning and execution. + Collaborate with Managed Service Providers (MSPs) and serve as an escalation point… more
- CareFirst (Reston, VA)
- … service while adhering to service level agreements and ITSM processes (change, incident, problem, configuration management ). This role involves ... systems integration, development, system design, maintaining, configuring, administering, project management and the coordination of service . **ESSENTIAL… more
- Jacobs (Dallas, TX)
- …high-quality solutions on the ServiceNow platform. Responsibilities: * Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including ... incident resolution, service requests, and platform enhancements, ensuring timely delivery. *...Collaboration: Work closely with cross-functional teams, including IT, project management , and business units, to align ServiceNow solutions with… more
- CACI International (VA)
- …Certification - Software Asset Management * Experience with ServiceNow IT Service Mgmt. ( ITSM ) * Experience with CGI's Sunflower Asset Management ... business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically… more
- Orion Consortium (Columbia, MD)
- … monitoring tools such as HP Openview, Solarwinds, or Splunk a plus. + Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent ... processes and assists in process improvement initiatives to enhance customer service . Identifies process matters of significance or enhancements and implements. +… more
- Reyes Holdings (Rosemont, IL)
- …managed support providers, for all supported systems. Maintain strict adherence to ITSM and operational processes including ticket management , Incident, Problem, ... Responsibilities: + Drive end to end ownership and accountability for the service delivery of the Network and firewall security environments, and performance of… more
- Insight Global (Charlotte, NC)
- …technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies -Design, code, test, deploy, maintain, ... best practices - Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows -… more
- Deloitte (Kansas City, MO)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... international, to deliver Application Support for clients. * 5+ years of experience with ITSM processes, Service Level Agreements and KPIs * Drive SLA adherence… more
- PDS Tech Commercial (Annapolis, MD)
- …monitoring within a 24/7 operations environment. Responsibilities include: + Monitoring network management systems and engaging service providers to drive ... restoration + Tracking incidents and maintaining accurate, timely updates within incident management tools + Diagnosing and resolving systems and network issues of… more
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