- Fairview Health Services (Minneapolis, MN)
- …role will oversee Enterprise Architecture, enterprise monitoring, business analysis, the IT Service Desk and ITSM functions, quality assurance and delivery ... looking for a leader who can turn these objectives into execution, elevate service experience, and drive consistency, quality, and operational maturity at scale. The… more
- General Dynamics Information Technology (Fairfax, VA)
- …zones; identity and network baselines; platform engineering/IDP; Kubernetes/OpenShift; DR/BCP. + Service Management & Observability: ITIL 4/ISO 20000 operating ... into a language that VA personnel appreciate and can be understood by management and other stakeholders. **Timeline:** This is a contingent posting, expected to… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …all environments. Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of ... incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating… more
- Hospice of the Valley (Phoenix, AZ)
- …designated web-related and other projects for the agency. Assures quality customer service to all customers; promotes positive human relationships and contributes to ... closely with IS/HOV staff members. + Consults with IS management to identify focal point areas to apply project...+ Minimum of 5 years experience establishing and supporting ITSM processes and tools. + PMP or equivalent certification.… more
- CACI International (Bethesda, MD)
- …not limited to, ITSM , SPM>PPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, HR Module, Change Management , Custom Development, etc. * Develop ... configure application UI, workflow, and API. * Create, maintain configuration management on the ServiceNow platform in all environments. * Collaborate effectively… more
- Oshkosh Corporation (Frederick, MD)
- …systems, database, messaging. * Written and verbal communication, customer service , stakeholder alignment, relationship building, time management , team ... but not required. * Experience using npm for package management and GitHub for version control and collaboration. *...technical goals. * Serve as an SME through incident management and support escalations and knowledge management … more
- Marriott (Bethesda, MD)
- …ServiceNow capabilities, including GRC/IRM, Issue Management , Vulnerability Response Management , Security Incident Response (SIR), ITSM , ITAM, ITOM, and ... **Schedule** Full Time **Located Remotely?** Y **Position Type** Management **Expiration Date:** 01/21/2026 This is a temporary position.… more
- TEKsystems (Denver, CO)
- …Key Responsibilities * Second-level support: Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of ... failure. * Ticket management : Own and triage a rotating smart queue; handle...to learn and progress toward sysadmin responsibilities. * Customer service : Deliver first-class support to high-expectation users (internal consultants)… more
- ManTech (Chantilly, VA)
- …help desk position. + Special non-commercial systems administrator experience (access management /file transfer). + Experience with ServiceNow ITSM & ITBM. ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- CACI International (Chantilly, VA)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... Lead to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to… more
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