- ServiceNow, Inc. (Addison, TX)
- …of being a reliable, solutions-oriented team player. . Hands-on knowledge of ITSM solutions-preferably with the ServiceNow Platform and product suite. . Strategic ... web conferencing platforms. . A relevant degree in consulting, change management , project management , instructional design, or equivalent practical experience.… more
- Insight Global (Plano, TX)
- …ServiceNow or similar ITSM tool experience capable to handle change management process Excellent customer service and sense of urgency Good communication, ... Center environment Additional Google Cloud Professional Certifications Apigee API gateway Identity management and AD sync hands on experience Hands on experience on… more
- Raymond James Financial, Inc. (Denver, CO)
- …indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) compliance. + Create effective reports to deliver ... teams to ensure seamless integration of monitoring tools and incident management workflows across enterprise systems. + Support and enhance system dashboards… more
- ServiceNow, Inc. (Orlando, FL)
- …of Explain Plans for complex queries + Knowledge of Java JDKs and memory management + Fundamental understanding of ITSM , ITIL, or CMDB + Experience ... ownership of technical direction + Have a relentless focus on customer service alongside deep technical expertise + Have excellent customer-facing and presentation… more
- Amentum (Batavia, NY)
- …team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. **Responsibilities:** + ... the health of systems and backups to include restore testing + Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets +… more
- Insight Global (New York, NY)
- …*Lead subsequent phases, including: *Building a support portal and service catalog *Driving automation and workflow improvements *Integrating ServiceNow with ... SharePoint, Workday (HR), and LANDesk (desktop management ) *Develop and implement a training program for help...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Insight Global (Lincolnshire, IL)
- …SDLC and ITSM processes. Hands-on with Agile "designed for change" EA-as-a- Service or EA-as-a-Product setups. Bachelor's or Master's in Computer Science, IT, or ... build platform decision trees via ECOP; Security (#4): strengthen IAM/access management with Okta and SailPoint. You'll establish governance processes, design agile… more
- Deloitte (Dallas, TX)
- …operational services to enable heart-of-the-business solutions. Enterprise Operations as a Service provides multi-year managed service contracts to support ... PPDS configuration, heuristics, optimization, and block planning + Master data management , including resources, PDS, production versions, and work centers +… more
- Deloitte (Miami, FL)
- …and talent development of the AI Datacenter practice by shaping service offerings, driving innovation, expanding client relationships, and building high-performing ... years or experience designing, delivering, and supporting hybrid cloud and as-a- Service solutions, integrating ease-of-use features for end-users, onboarding via … more
- CACI International (Denver, CO)
- …in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, ... and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial… more
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