- Chenega Corporation (Washington, DC)
- …technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will troubleshoot ... ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a plus). +… more
- Travel + Leisure Co. (Orlando, FL)
- …Middleware Administration). + ** ITSM & Best Practices:** Deep understanding of IT service management ( ITSM ) processes and industry best practices. + 7+ ... develop end-user materials to promote successful adoption. + **Vendor & Budget Management :** Manage relationships with service providers and vendors, oversee and… more
- Brookfield Properties (San Ramon, CA)
- …through deskside services, while fostering a culture of continuous improvement in IT Service Management . The ITSM Senior Support Analyst is responsible ... addition, the analyst supports delegated duties and special projects from IT Service Management leadership, helping advance strategic goals and operational… more
- Commvault (FL)
- …IntegrationHub, and Orchestration for advanced automation use cases. + Core Module Depth + Service Management ( ITSM ): Incident, Problem, Change, Service ... + IT Operations Management (ITOM): Discovery, Event Management , Service Mapping + Security Operations (SecOps):...Specialist (CIS) in at least 3 of the following: ITSM , ITOM, SecOps, or HRSD + ITIL v4 Foundation… more
- SAIC (Chantilly, VA)
- …the allocation of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, and SAFe is ... of success associated with each sprint and program increment. + Identify service delivery deficiencies and suggest rework to improve offerings. + Capture success… more
- PNC (Birmingham, AL)
- …Technology (IT) Support, Machine Learning (ML), Risk Assessments, ServiceNow IT Service Management ( ITSM ), Technical Knowledge **Competencies** Application ... tasks. Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance. Help administer Microsoft 365 (M365) services and contribute… more
- Community Health Systems (Franklin, TN)
- …in using remote desktop support tools, ticketing systems (eg, ServiceNow), and IT service management ( ITSM ) platforms. + Strong understanding of IP ... in IT support, help desk operations, or technical customer service required + Familiarity with Learning Management ...customer service required + Familiarity with Learning Management Systems (LMS) required + Basic experience with SQL… more
- TEKsystems (Providence, RI)
- …Troubleshoot Level I issues in real-time. * Understand intake processes related to IT Service Management ( ITSM ). * Collaborate effectively with team members ... skills, particularly with Level I issues. * Familiarity with IT Service Management ( ITSM ) processes. * Excellent communication and interpersonal skills.… more
- NANA Regional Corporation (Fayetteville, NC)
- …supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management ( ITSM ) process for USSOCOM locations across several networks and ... networks and applications specific to the SIE / USSOCOM enterprise, IT service management , Information Technology Infrastructure Library (ITIL), and other… more
- New York State Civil Service (Albany, NY)
- …include, but are not limited to, the following: * Review and respond to IT Service Management ( ITSM ) system incident and request tickets within designated ... and courteously address desktop support calls transferred by the Service Desk.* Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of… more
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