• SAP Service Desk Team Lead /Mountain…

    TEKsystems (Denver, CO)
    …and must work until 6:00p MST Required Skills * 2+ years' experience as a LEAD on a service /support/help desk * The right candidate will have leadership skills ... with the continued growth of the team. The Team Lead should help motivate and support the service...to L2 technical teams for further triaging and Problem management /RCA, with follow-up to ensure ticket/ incident closeout… more
    TEKsystems (06/04/25)
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  • Observability Management Lead

    Truist (Atlanta, GA)
    …teams to ensure monitoring capabilities support customer experience, regulatory reporting, and incident management . Serve as the Bank's SME on observability, ... knowledge of regulatory and compliance requirements related to operational resilience, incident management , and monitoring. **Soft Skills & Collaboration:**… more
    Truist (05/14/25)
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  • Lead Cloud Operations Engineer - Production…

    Fannie Mae (Reston, VA)
    …Excellence* Utilize observability platforms (eg, CloudWatch, Splunk, Dynatrace, OpenTelemetry) to lead incident triage, root cause analysis, and continuous ... resilience. *Required Experience* * 4 years of experience in hands-on incident management in 24x7 production environments, including on-call responsibilities.… more
    Fannie Mae (05/31/25)
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  • Service Desk Shift Lead

    CACI International (Forest Heights, MD)
    Service Desk Shift Lead Job Category:...a Service Desk capacity, familiar with ITIL ( Incident , asset, problem & change management ), and ... of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will provide daily...shift * Leverage technical background to guide troubleshooting and incident management of technicians as necessary *… more
    CACI International (05/10/25)
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  • IT Infrastructure Management Technical…

    Systems Engineering Solutions Corporation (Chantilly, VA)
    …solutions in on-premises, cloud, or hybrid environments. . Monitoring & Incident Management : | Ensure 24/7 infrastructure monitoring, performance optimization, ... activity and actor(s) in question. Position Description: IT Infrastructure Management Technical Lead - We are seeking...Process & Operations: * Experience with ITIL practices and service management . * Strong understanding of backup… more
    Systems Engineering Solutions Corporation (05/30/25)
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  • Principal ITSM Practice Lead (Change…

    Cisco (NJ)
    …a team that has your back. **Role:** We are seeking a dynamic Principal IT Service Management (ITSM) Practice Lead to join the Cisco/Splunk IT organization. ... ServiceNow platform at Splunk and Cisco. The ITSM Practice Lead will focus on maturing all ITSM processes and...processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc. + Knowledge Management -… more
    Cisco (04/09/25)
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  • Senior ITSM Practice Lead (US Remote…

    Cisco (FL)
    …a team that has your back. **Role:** We are seeking a dynamic Senior IT Service Management (ITSM) Practice Lead to join the Cisco/Splunk IT organization. ... ITSM experience at Splunk and Cisco. The ITSM Practice Lead will focus on maturing all ITSM processes and...with ownership of the Incident and Problem Management practices. + Collating requirements from service … more
    Cisco (04/01/25)
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  • Service Management , Director

    Aeris Communications (Chicago, IL)
    …to roll-out high quality global IoT deployment. Aeris is looking for a dynamic and experienced Service Management Leader to lead and grow our Service ... agreements (SLAs) to measure and improve the effectiveness of Service Management processes. Incident ... response plans, escalation procedures, and communication protocols. + Lead major incident reviews to identify root… more
    Aeris Communications (04/15/25)
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  • Enterprise Service Desk Lead…

    CACI International (Oklahoma City, OK)
    …knowledge of systems and applications to deliver high-quality, timely support. + ** Incident Management :** Actively manage and track incidents from initiation to ... Enterprise Service Desk Lead Technician Job Category:...(eg, Security+ CE, CASP+, CISSP, etc.) + Experience using Service Now service management software… more
    CACI International (06/03/25)
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  • Workday Tenant And Release Lead

    University of Washington (Seattle, WA)
    …forums to stay informed about platform developments **System Monitoring & Incident Management - 60%** * Develop and lead procedures for monitoring the ... broader UW community to enable innovation, learning, discovery, and service . **About the Workday Tenant and Release Role** The...Recommend improvements based on performance metrics * Establish and lead execution of incident management … more
    University of Washington (05/16/25)
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