- Mount Sinai Health System (Brooklyn, NY)
- …8. Follows up on all patient concerns in a timely manner and provides service recovery as needed. 9. Demonstrates caring, agility, respect, compassion, empathy ... concerns or issues identified during huddle and throughout shift. 3. Initiates service recovery for patients and family members who have concerns and escalates… more
- Virginia Mason Franciscan Health (Lakewood, WA)
- …patient/family/physician issues/concerns in support of an environment of proactive service recovery ; provides general consultation/guidance to facilitate optimal ... in a timely and professional manner consistent with the service excellence and recovery strategies of the organization. Allocation to the appropriate level… more
- Marriott (Weehawken, NJ)
- …processes during interview: + QA and BSA audits + Medallia scoring and service recovery + One Yield (macro-level, revenue strategy; certification not required ... Salary (30% bonus potential) - 10% salary increase after 1 year of service Department: Property Leadership Location: EnVue, Autograph Collection (550 Ave at Port… more
- RK Mechanical (Denver, CO)
- …customer is pleased + Makes appropriate judgements to remedy problems and ensure service recovery + Actively listens to customers, sets clear mutual ... pleased + Makes appropriate judgements to remedy problems and ensure service recovery + Actively listens to customers, sets clear mutual expectations, empathizes… more
- Wawa, Inc. (Salisbury, MD)
- …and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. + Communicate ... **Job Description** **Job Title:** Customer Service Associate **Location:** Field **Department:** Store Operations **Job Summary** **:** The Customer Service … more
- The Cigna Group (Morristown, NJ)
- …status and potential opportunities for expanded business. + Develop and execute service improvement and recovery plans including proactive actions, collaborate ... out of the following offices:_** **_New York City_** **_Morristown, NJ_** The Sales Client Service Consultant role is a key member of the Client and Growth Services… more
- Corewell Health (Farmington Hills, MI)
- …and behaviors in all aspects of job performance. . Reinforces hospital customer service recovery program and identifies customer service recovery ... such as obtaining vital signs, applying monitors, transporting EC Service Line patients to and from testing and to...pet insurance . Traditional and Roth retirement options with service contribution and match savings . Free onsite parking… more
- Penn Medicine (Bala Cynwyd, PA)
- … Service : + Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, ... unique opportunity for individuals to leverage their commitment to patient facing customer service while having the ability to work within various practices to build… more
- Penn Medicine (Philadelphia, PA)
- … Service : Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, ... patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or… more
- University of Rochester (Rochester, NY)
- …for the distribution of patient/support person to the appropriate staff/community resources. ** Service Recovery :** + As part of clinical team, assures client ... patient/family, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver. + Involves Clinical… more