- Link Solutions Inc (Adelphi, MD)
- …protect our national security. Job Responsibilities: + Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a… more
- Bank of America (Chicago, IL)
- …for an ITSM process + Strong understanding of knowledge management and/or technology service request management + Understanding of service catalog use, ... ServiceNow Request Process Analyst Chandler, Arizona;Richmond, Virginia; Plano, Texas;...impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with… more
- ManpowerGroup (Indianapolis, IN)
- …the ITIL framework for Incident Management, Problem Management, Change Management, Service Request Management, and Continuous Improvement.** **Job Title:** Sr. ... and Invoicing** + **Continuous Improvement** - Evolve ITIL-based processes (incident, request , knowledge, change management, service request , problem… more
- Warner Bros. Discovery (Atlanta, GA)
- …service management standards. This position requires a deep understanding of service catalog design, user access governance, and request workflow ... configuration in ServiceNow. A key contributor to the overall service experience, the Staff, Request Catalog Product Manager will collaborate with service … more
- CACI International (Sterling, VA)
- …requests. + Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. + ... request projects. + Manage relationships with vendors and service providers involved in request fulfillment. +...with vendors and service providers involved in request fulfillment. + Ensure compliance with relevant IT governance… more
- Emory Healthcare/Emory University (Atlanta, GA)
- … Management and ITSM tool catalog governance principles. You will lead continual service improvement initiatives for Request Management, service catalog, and ... partner with Request Management and catalog process stakeholders. Monitor ITSM Request Management process and service catalog for alignment with best… more
- CACI International (Sterling, VA)
- …requests. + Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. + ... and best practices. + Manage relationships with vendors and service providers involved in request fulfillment. +...with vendors and service providers involved in request fulfillment. + Ensure compliance with relevant IT governance… more
- City of Eugene (Eugene, OR)
- …and equipment in order to identify and perform necessary repairs. Reviews logbook or service request form and verifies and signs off work documented in logbook ... or service request form as completed, deferred, or temporary service . Performs general repair and broad range of preventative and predictive maintenance on… more
- Insight Global (New York, NY)
- …the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal ... international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The … more
- NTT DATA North America (Batavia, IL)
- … Service Desk Analyst's primary responsibility is to provide end-user Incident & Service Request support via phone, email, chat, and walk up. Support will ... Levels. The Service Desk Analyst is the principal owner of the service request as well as the customer's overall satisfaction. ** Service Desk Analyst Job… more