- Link Solutions Inc (Adelphi, MD)
- …protect our national security. Job Responsibilities: + Oversee and manage the service request queue, ensuring timely intake, assignment, escalation, and ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a… more
- Corewell Health (Southfield, MI)
- Job Summary Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to ... Functions + Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment. + Receives requests… more
- Bank of America (Chicago, IL)
- …for an ITSM process + Strong understanding of knowledge management and/or technology service request management + Understanding of service catalog use, ... ServiceNow Request Process Analyst Chandler, Arizona;Richmond, Virginia; Plano, Texas;...impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with… more
- Warner Bros. Discovery (Atlanta, GA)
- …service management standards. This position requires a deep understanding of service catalog design, user access governance, and request workflow ... configuration in ServiceNow. A key contributor to the overall service experience, the Staff, Request Catalog Product Manager will collaborate with service … more
- CACI International (Sterling, VA)
- …requests. + Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. + ... request projects. + Manage relationships with vendors and service providers involved in request fulfillment. +...with vendors and service providers involved in request fulfillment. + Ensure compliance with relevant IT governance… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Request Management and ITSM tool catalog governance principles. + Lead continual service improvement initiatives for Request Management, service catalog, ... Management and catalog process stakeholders. + Monitor ITSM Request Management process and service catalog for alignment with best practices. + Remediate … more
- ManpowerGroup (Indianapolis, IN)
- …the ITIL framework for Incident Management, Problem Management, Change Management, Service Request Management, and Continuous Improvement.** **Job Title:** Sr. ... and Invoicing** + **Continuous Improvement** - Evolve ITIL-based processes (incident, request , knowledge, change management, service request , problem… more
- CACI International (Sterling, VA)
- …requests. + Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. + ... and best practices. + Manage relationships with vendors and service providers involved in request fulfillment. +...with vendors and service providers involved in request fulfillment. + Ensure compliance with relevant IT governance… more
- Insight Global (New York, NY)
- …the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal ... international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The … more
- Georgia Systems Operations (Tucker, GA)
- …role oversees the development and implementation of ITIL related services including service request , knowledge management, and incident management within defined ... to the entire organization through timely expert support, incident resolution, and service request completion. Provides support to users and facilities across… more