- AON (Chicago, IL)
- …and clients succeed. What the day will look like + Market and service assigned accounts including developing renewal strategies, reviewing and advising of market ... penetration and expansion opportunities to meet expansion goals + Manage day-to-day service and policy management requirements of assigned book and related team … more
- SMBC (Charlotte, NC)
- …competitive portfolio of benefits to its employees. **Role Description** The Security Service Delivery Manager is responsible for overseeing and leading the delivery ... of services as part of the Shared Service Delivery Program ensuring that these services meet the...+ Identify gaps and mitigate risks associated with shared service delivery Stakeholder Customer Engagement + Proactive stakeholder engagement… more
- JPMorgan Chase (Chicago, IL)
- As a Project Manager within our global client service organization, you will be a key contributor in modernizing our service and operational model into the ... our top strategic initiatives and organizational goals as a service team that supports the complexities of the global...environment that drives success. + Partner with the Client Service leadership team, service and operations partners,… more
- WSP USA (Atlanta, GA)
- …and people leadership for the design, implementation, and administration of Advisory Service 's project and program involvement within the organization. + Lead the ... and employees. + Lead by example with fostering and providing "trusted advisor" service and future-ready solutions for clients. + Responsible for the pursuit and… more
- Citigroup (Irving, TX)
- …to system performance, availability, and reliability, focusing on Golden Signals, Service Mapping, and Business Transactions. + Support the identification of gaps ... operational procedures related to SRE best practices and incident response, incorporating service level concepts (SLI, SLO, SLA, Error Budget). + Support the… more
- BMO Financial Group (Chicago, IL)
- …clients, providing strategic advice on financial solutions and ensuring exceptional service and partnership. + Structures deals, secures credit approvals, negotiates ... policies in all aspects of relationship management, mitigating risk and maintaining service standards. + Operates at a group/enterprise-wide level and serves as a… more
- Citigroup (Irving, TX)
- …their operating environments, focusing on stability, quality and functionality against service level expectations. + Start of day checks, continuous monitoring, and ... be able to raise problems withappropriate technology and business teams, while adhering to Service Level Agreements. + Acts as advisor or coach to new or lower-level… more
- Citigroup (New Castle, DE)
- …+ Perform change management and incident management utilizing documented procedures through Service Now or similar change management tools + Support service ... development Platforms (IOS, Android) is a plus + Familiarity with IT Service Management (ITSM) processes based on the ITIL framework **Education** + Bachelor's… more
- Citigroup (Irving, TX)
- …+ Proactively tune application performance and availability to consistently meet defined Service Level Objectives (SLOs) and Service Level Agreements (SLAs). ... thorough root cause analysis, and implement timely resolutions to minimize service disruptions. Collaborate on planning and executing end-to-end resiliency and… more
- AIG (Charlotte, NC)
- …machine learning and artificial intelligence models; business ecosystems, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a ... Service (PaaS), Application Programming Interfaces (API), open data, microservices, DevSecOps, and event-driven Information Technology (IT); predictive analytics, AI/Machine Learning (ML), and Generative AI; and information management practices, system… more