- Cognizant (Houston, TX)
- …We are seeking a proactive and experienced **Service Delivery Manager (SDM)** to lead and manage the delivery of IT services, ensuring high-quality support and ... , and hands-on experience with tools such as **JIRA** (critical) and ** ServiceNow ** (SNOW). This role requires excellent communication, stakeholder management, and a… more
- Guidehouse (Mclean, VA)
- …at scale in high-consequence environments. **What You Will Do** **:** + Lead the technical solutioning for DDI account pursuits, including RFP responses, solution ... modernization and adoption of platforms such as AWS, Microsoft, Salesforce, ServiceNow , Appian, Palantir, and Databricks. + Coordinate cross-functional teams to… more
- Quality Technology Services, LLC (Suwanee, GA)
- The **Manager, Enterprise IT - OSC** will lead a team of Enterprise IT engineers responsible for delivering exceptional 24x7 support to employees across global ... escalations related to Enterprise IT, Business Systems Support (BSS), and ServiceNow . . Collaborate with Information Security to maintain secure configurations and… more
- Stanford University (Stanford, CA)
- …improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends ... project managers, technical managers, architects, security, infrastructure, and application teams( ServiceNow , Salesforce, Oracle Financials, etc.) **Core Duties:** + **AI/ML… more
- Insight Global (Lexington, MA)
- …principles across Incident, Problem, Change, and Request Management * Utilize ServiceNow for ITSM operations, reporting, and analytics 2. Client Relationship ... as the primary liaison for the client, fostering trust and transparency * Lead regular service reviews and strategic planning sessions * Align service delivery with… more
- Kiewit (Omaha, NE)
- …spanning IT, HR, Business, and beyond. As the KSD Manager, you will lead a cross-functional help desk team dedicated to one-touch resolution, exceptional customer ... LaVista, NE campus. This role requires daily on-site attendance. **Responsibilities** + Lead and Develop the KSD Team: Build and mentor a multi-disciplinary service… more
- State of Massachusetts (Chelsea, MA)
- *The Executive Office of Technology Services and Security (EOTSS)*is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with ... Resource departments * Modify accounts when required, including the update of ServiceNow asset inventory, which will become the authoritative source for information… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …and performance. + Oversee tracking and reporting of service performance metrics using ServiceNow and provide regular updates to firm leadership. + Lead US ... the primary business owner for operations technology platforms, including Eptura, ServiceNow , EMS, HarborFlex, Office Depot purchasing platforms, PS Ship, package… more
- Caris Life Sciences (Tempe, AZ)
- …the liaison between various support and engineering teams and executive office to lead problems to resolution. + Assist in building and maintaining support runbooks ... and updating knowledgebase articles. + Provide accurate and detailed documentation in ServiceNow ITSM Suite of incidents and problems, including the steps taken… more
- M&T Bank (Buffalo, NY)
- …Artifactory; test, implement, address and resolve end user incidents using ServiceNow ; identify, reproduce and correct software defects using MS Visual Studio ... and MS SQL Server Management Studio; conduct server patching using ServiceNow /Ansible; using SQL for internal database management; using Onbase to manage content,… more