- SAIC (Washington, DC)
- …resolving and completing assigned tasks and change requests and will act as an escalation for support issues. The candidate will also be responsible for applying ... and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager , Delinea Privilege Manager , Varonis, and multiple...5pm and 7pm daily. + Once every 2-3 months support server infrastructure in a 24x7 on-call escalation… more
- AeroVironment (Germantown, MD)
- …a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support . This role is responsible for resolving highly ... and IT leadership to enhance system reliability, user experience, and support effectiveness. **Position Responsibilities** 1. Critical Incident Resolution + Act as… more
- CAE USA INC (Tampa, FL)
- …Sr. Network Engineer participates in all aspects of design, analysis, implementation and support of network platforms, software or other solutions to ensure the ... enterprise network for day-to-day activities and serve as an escalation point during enterprise outages + Support ...support of negotiation and management of carrier services, software , and hardware maintenance contracts + Work with IT… more
- Oracle (Carson City, NV)
- …in operational rotations as either primary or secondary responder. Provide break/fix support for events, serve as an escalation point for remediation, ... executable tasks and delegate as needed; collaborate with network software teams early in the design lifecycle to develop...escalation point for network events and provides break-fix support for large-scale events. + Serves as principle point… more
- M&T Bank (Buffalo, NY)
- …OJT responsibilities vary by department and are assigned by the department manager . The position may be responsible for additional projects as assigned by ... the department manager or Leadership Development Manager -MDP. **Department Description:**...fee benchmarking and third-party service provider reviews as requested. Support new business development by assisting with completion of… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …Operations and IT policies and procedures; + Provide immediate problem resolution or escalation to the appropriate level of support /management; + Record actions ... calls on an as-needed basis; + Receive requests for software installation, assistance, and/or support from end...and other telephony tasks as directed by the communications manager ; + Create and maintain documentation as it relates… more
- Cayuse Holdings (Sells, AZ)
- …for Windows and ChromeOS-based systems within your area of responsibility, and support specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and ... the Microsoft 365 suites. + The ability to perform software installations and to support specialized ...on a multi-functional team. + Strong customer service and de- escalation skills. + Ability to handle sensitive and confidential… more
- Parsons Corporation (Chantilly, VA)
- …2 ( Escalation ) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency ... and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Program Directorate is passionate about making… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, ... related to computer malfunctions and inquiries pertaining to hardware and software . The ideal candidate will possess robust communication abilities, extensive… more
- TD Bank (New York, NY)
- …teams with respect to all aspects of research, analysis, design, hardware/ software support and/or development of technical solutions + Works independently ... frameworks which help integrate vendor and proprietary solutions that support scalable, secure, reusable solutions across the Compliance, Surveillance and… more