- The Hertz Corporation (Montgomery, AL)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... continue to transform our service recovery model. As the ** Senior Director of Customer Care & Service...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Amazon (New York, NY)
- …is seeking a leader to define, build, and execute the roadmap for our customer success. The Senior Customer Success Manager drives revenue growth for ... on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test… more
- The Childrens Place (Secaucus, NJ)
- …of Customer Journey to lead the optimization of the end-to-end customer experience across all digital touchpoints. The role reports to VP, Commercial ... a customer to determine the highest leverage points to efficiently improve the customer experience . + **Voice of Customer :** Build and manage a… more
- Amazon (Bellevue, WA)
- …can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience , and to love to reach and exceed goals. As an AWS ... and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the… more
- ServiceNow, Inc. (Addison, TX)
- …at least 5 years in senior leadership roles. + Proven experience in delivering exceptional customer technology experiences across the enterprise platform ... enterprise software company of the 21st century. **As the Senior Director of Customer Success Product, you...ensuring scalability, security, and interoperability. + AI Optimization & Customer Experience : Leverage AI to enhance … more
- Medtronic (North Haven, CT)
- …in a more connected, compassionate world. **A Day in the Life** POSITION DESCRIPTION: The Senior Customer Success Manager will be a key member of the Medtronic ... RST Customer Success and Field Service Organization. The ...ensure customer needs are met and the customer experience is optimal. + Support customers… more
- NRG Energy, Inc. (Houston, TX)
- … Customer Marketing** is responsible for leading key initiatives that enhance the customer experience and drive engagement across the customer lifecycle. ... business, communications, or related field + 5+ years of marketing, customer experience , or communications **Physical Requirements:** + Regularly required… more
- Amazon (Seattle, WA)
- …You will drive program swim-lanes across teams and organizations to deliver customer experience improvements affecting all of amazon's B2C customers and ... Description Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer ...and experienced Technical Program Manager who is excited to lead large cross-organizational projects and initiatives. In this role,… more
- Entergy (Little Rock, AR)
- …ESS business plan + Collaborate with senior management and OPCOs to improve customer experience and reduce call volume + Actively develop the abilities and ... Entergy Services, Inc.-ESI (OLD) **JOB SUMMARY/PURPOSE:** This position will lead & direct all vendor, performance, and operational functions...Bachelor's Degree with a minimum of 10+ years of customer service or related business experience OR… more
- Sprinklr (NY)
- …for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human ... experiences to every customer , every time, across any modern channel. Headquartered in...'s stack. **What You'll Do** **Strategic Product Advising** + Lead the strategic technical relationship across Sprinklr's Core suite:… more
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