- Walmart (Bentonville, AR)
- …skills. **Preferred:** + Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent). + Exposure to ... automation, self-service, and AI-assisted engagement. + Stay ahead of trends in ** cloud contact center, speech analytics, workforce optimization, and generative… more
- OneMain Financial (New York, NY)
- …+ Stay abreast of industry trends and best practices in contact center technology , omnichannel communication, and customer experience. + Build, mentor, and lead a ... innovation, and accountability. **Qualifications:** + Bachelors in business or technology or related field + 8+ years of product...of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools… more
- S&P Global (New York, NY)
- …models. + Create Junction Objects to maintain one-to-many relationships + Maintain Sales Cloud and Service Cloud such as Knowledge, Case Management, and ... meetings to report progress and obstacles. + Work with senior members of the team to identify system needs,...+ Practical knowledge of telephony and CTI systems (eg, Genesys , Cisco, Avaya) + Ability to work independently and… more
- ADP (Roseland, NJ)
- …business outcomes, driving transformation across technology investments such as Salesforce, Genesys Cloud , and GenAI. As a key member of the Program ... skills, including the ability to convey complex ideas, influence and persuade senior leaders, and create compelling business narratives and presentations. + You'll… more