- Oracle (Columbus, OH)
- …Description** We are seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as ... part of the Fusion CX Service product team. This includes developing intelligent, autonomous...to deliver AI-driven solutions that transform customer service experiences. ** Strategy and Vision:** + Develop a compelling product vision… more
- Coinbase (Des Moines, IA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Lilly (Indianapolis, IN)
- …business, and product stakeholders to deliver on the unified experience vision and strategy for Lilly.com. The Product Manager is responsible for defining and ... make life better for people around the world. **Organization Overview** The Product Manager for the Lilly.com Unified Experience reports directly to the Senior … more
- Vanguard (Charlotte, NC)
- …client experience, and improve and transform our suite of digital products. + As an Analytics Manager within CX Alpha, you will play a critical role in leading a ... to drive D&A's vision of attaining a world class CX . + CXD's vision is to take a stand...innovation and a proven track record in building analytics strategy and managing a team of analysts to deliver… more
- H&R Block (MO)
- …- one that defined an industry and is now leading its transformation. The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s ... key differentiator of our value proposition . As the Manager , Assisted Tax Preparation you will report to the...of Product Support & Insights and set the support strategy for a portfolio of products and services that… more
- Walmart (Bentonville, AR)
- **Position Summary ** We are seeking an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) ... and customer satisfaction **What you'll do ** **Key Responsibilities** Product Vision & Strategy + Develop and own the **enterprise CCaaS product strategy ** and… more
- Amazon (Seattle, WA)
- …sub-same day, off-Amazon shopping, Amazon Fresh to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery ... refunds processing. We are looking for a Principal Product Manager - Technical, in the CPJ product team. In...you are the end-to-end owner of your product's vision, strategy , and execution. You will define the product roadmap… more
- H&R Block (MO)
- …insights across the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management + Create and manager support budgets for ... industry and is now leading its transformation. The Program Manager - Financial Services within the Product Support &...of Product Support & Insights and set the support strategy for a portfolio of products and services that… more
- Logitech (San Jose, CA)
- …CATEGORY MANAGER GAMING The Role You are the Amazon dedicated Global Senior Category Manager for Gaming. You are passionate about changing people's lives ... into Amazon platforms. + You remain mindful of the Global Commercial strategy consistency balancing top and bottom line growth objectives. You provide investment… more
- DXC Technology (Plano, TX)
- …and back offices- while facilitating customer experience transformation **Role Overview** The Senior Manager , Account Executive - Insurance (Life & Annuities) is ... **Grow Your Customers** + Build and deepen trusted relationships with senior leaders across L&A customers, including Operations, IT, Claims, Actuarial, Distribution,… more