- Microsoft Corporation (Charlotte, NC)
- …resolution and acts as a key player during process improvement efforts. Mentors other Support Escalation team members on how to handle moderate to highly complex ... internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of projects to drive key… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** ... career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights + Represent the support function in cross-functional meetings and customer engagements + Contribute ... and technical excellence + Timely interaction with customers and internal teams requesting support via online-chat, email and phone + Active participation in 24x7 … more
- MongoDB (Salt Lake City, UT)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Incident and Escalation Management team, they work internally with our...and expectation-setting abilities. You have a technical background in Support , Services, DevOps, Systems Engineering, or Database environments, and… more
- Antech Diagnostics (Loveland, CO)
- …assist in validation and QA testing of fixes and deployments as needed. **Strategic Partner Escalation Support ** + Act as a key escalation partner for ... new and existing Corporate Partner clinics with technical installations, setup, and escalation and provide hands-on or remote support for implementations,… more
- Insight Global (Atlanta, GA)
- …staffing plans and assist with hiring, training and onboarding new team members. * Technical Support & Escalation o Act as the primary escalation point for ... an IT Help Desk Lead Analyst to join their team. This team provides technical support to the company's internal employees -- think Genius Bar style - inside the… more
- Western Digital (Colorado Springs, CO)
- …can build the future of data storage. **Job Description** The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners ... degree in a related field OR 7 years of experience in Level 3 technical support or escalation roles. + 6+ years in an Level 3 technical support role or… more
- Insight Global (Dallas, TX)
- …AWS *Financial industry experience to understand the organizational structure of support escalation *Asset Management product/application support experience ... Job Description Insight Global is looking for a Production/Application Support Engineer to join one of our most prominent...They will be reading, investigating, and performing managing the escalation of tickets to other development teams and own… more
- HTC Global Services Inc (Brooklyn, NY)
- …Certifications + Experience: 10-12 years in networking, with 3-4 years in L3-level support or senior escalation roles. + Certifications: + Cisco CCNP Enterprise ... Network Support Lead (L3) We are seeking an experienced...provide advanced technical leadership and serve as the final escalation point for complex network issues. This role involves… more
- HTC Global Services Inc (Brooklyn, NY)
- …+ Experience: 10-12 years in networking, with at least 3-4 years in L3-level support or senior escalation roles. + Preferred Certifications: + Cisco CCNP ... Key Responsibilities + Advanced Troubleshooting & Escalation + Serve as final L3 escalation...during P1/P2 network incidents. + Network Design & Architecture Support + Contribute to High-Level and Low-Level Designs (HLD/LLD)… more