- Taiho Oncology (Pleasanton, CA)
- …excellence and hands on infrastructure at Taiho Oncology's Pleasanton, CA office. Support the Service Desk and escalations, manage Intune/DUO and endpoint security, ... build KPI reporting and knowledgebases, and provide smart hands support on core network gear. Make a visible impact...requests, incidents and problems. + Builds and manage the escalation process for urgent tickets and outages. + Admin… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …play back system; IT Responsibilities + Provide immediate problem resolution or escalation to appropriate level of support /management; + Record actions taken ... is responsible for providing excellent customer service and technical support to students, faculty, staff, facilitators and other users...+ Act as a liaison between customers and technical escalation teams; + Provide a single view to the… more
- Microsoft Corporation (Des Moines, IA)
- …is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 ... Deployment of Datacenter IT hardware in addition to providing escalation management at the local and regional level. Your...You will help your team drive and deliver world-class support services across your sites and assist other regions… more
- BMO Financial Group (Chicago, IL)
- …safe, compliant, and cost-effective premises that meet operational requirements and support the business objectives of BMO's lines of business. **Operational ... monthly progress against O&M plan through monthly reviews and quarterly reforecasts; Support trend analysis, assess against obligations and KPIs; recommend to Senior… more
- Wells Fargo (Salt Lake City, UT)
- …Client Assistant - RCAST & Registered as part of the Remote Client Associate Support Team (RCAST) in Wealth and Investment Management as part of Wells Fargo ... wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . **In this role you will:** + Support Financial Advisory team and their clients by providing… more
- Wells Fargo (Minneapolis, MN)
- …is seeking a Registered Client Associate as part of the Remote Client Associate Support Team (RCAST) in Wealth and Investment Management as part of Wells Fargo ... wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) . **In this role, you will:** + Support Financial Advisory team and their clients by providing… more
- Robert Half Technology (Nashville, TN)
- …technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support . + Ticket Resolution: Handle escalated ... and work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support ...+ Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical… more
- CACI International (Chantilly, VA)
- …a Service Desk Technician and Mission IT Operator, delivering both customer-facing support and direct operational monitoring to ensure continuity of service and ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents, service requests,… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, ... assistance in our ticket management system, and track incidents through to resolution/ escalation + Ability to prioritize work and exercise good judgement while… more
- TD Bank (New York, NY)
- …frameworks which help integrate vendor and proprietary solutions that support scalable, secure, reusable solutions across the Compliance, Surveillance and ... wrappers. . Expand to development and maintenance of critical services which support all deployments across the stream. . Develop policies, guiding principles and… more
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