- Insight Global (Herndon, VA)
- …growth patterns (capacity planning) o landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move, add, ... change) services for systems and applications o change management methodology and communication strategy * Create and maintain server/application diagrams and workflows * Perform/coordinate incident diagnosis, corrective action, and root cause analysis *… more
- Lowe's (Tampa, FL)
- …implementation schedule. + Works closely with Customer Service Center based team to support escalation of issues on day-to-day maintenance items. + Supports Real ... Estate Property Management in the activities surrounding CAM responsibilities along with ensuring CAM operational budgeted items are being completed. + Conducts Facility Condition Assessment within appropriate timing and to gauge potential facilities assets… more
- DataVisor (Mountain View, CA)
- …and Product teams to achieve your goals. Key Responsibilities + Provide product support , escalation , and resolution of technical issues + Architect machine ... learning and rule-based solutions for customers' fraud problems + Lead solution deployment deep dive discussions in late stage pre-sales calls + Understand client use cases and define plans to achieve success criteria + Manage integration and product… more
- Amazon (Arlington, VA)
- …and response times. * Serve as the first point of technical and procedural escalation for support personnel. * Ensure timely and accurate communication with ... Center (SNOC) serves as the backbone for ALG operations support , ensuring continuous and reliable service to high-priority users...the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a… more
- SAP (Newtown Square, PA)
- …and effective internal stakeholder management-from contract execution through to ongoing support and proactive de- escalation of high-value accounts. + ... Americans _._ We offer SAP solutions with specialized levels of security and support to meet the requirements of US national security and critical infrastructure… more
- Lilly (Indianapolis, IN)
- …development. + Serve as the main point of contact for troubleshooting, support , and escalation for digital engineering platform related issues across ... across Lilly Manufacturing. **Job Description:** Associate Director to lead and support the management of our Digital Engineering Platforms across multiple… more
- Public Consulting Group (Raleigh, NC)
- …delivery processes are followed and documented consistently across assigned accounts. + Support the escalation and resolution of client issues in accordance ... . PCG is seeking a dynamic, experienced, and strategic Consultant to support our special education case management projects in North Carolina. The Consultant… more
- Fairfield University (Fairfield, CT)
- …changes, in collaboration with the Enterprise Systems team. + Provide escalation support for troubleshooting and cross-functional issues involving functionality, ... team coordination, and hands-on execution. The Team Lead will also provide direct support to one or more assigned administrative or academic units, acting as a… more
- Burlington (Edgewater Park, NJ)
- …**Physical & Availability Requirements:** + Availability for on-call rotation and urgent escalation support . + Occasional data center work including equipment ... IT infrastructure domains. + Demonstrate after-hours availability and flexibility to support the team, maintain coverage, and uphold business continuity. + Maintain… more
- Edward Jones (St. Louis, MO)
- …Strong Rapport with Branch Team, to build trust and recognition as reliable escalation contact 4. Act as a Sounding board for general questions/concerns about a ... network of skills and experience that will aid in Escalation Resolution 1. BSD Technology Teams 2. Digital Product...Technology Teams 4. HD / Tech - Adv Branch Support 5. Service Division - Adv Branch Support… more