- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... in the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days… more
- GovCIO (Martinsburg, WV)
- …of a team that _provides Tier4 architecture design for new technologies and escalation support when issues arise. Also, Enterprise level recommendations based on ... Network Management tools to provide capacity management/utilization reports + Provide on-call escalation support if an issue arises that cannot be rectified… more
- Oracle (Abilene, TX)
- …trunk, and optics troubleshooting, including structured cabling systems. + Break-fix and escalation support for complex network events. + Root cause analysis ... architecture design, developing standalone features, supporting operational rotations, providing break-fix support , serving as an escalation point, and leading… more
- TEKsystems (Fort Mill, SC)
- …environment comprehensively. * Evaluate and test new hardware and software. * Provide escalation support , including MFA issues. * Plan, design, and implement ... while adhering to company standards. * Deliver expert-level print management support for subject matter experts, including in-depth troubleshooting and resolution of… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …between service lines and counterpart within the client leadership. Provides and manages escalation support as it relates to designated service line. Ensures ... service to over 1,200 federal users. + Oversees incident management, problem escalation , customer fulfillment, and tiered technical support , while ensuring… more
- Palo Alto Networks (CA)
- …resources to enable better field engagement. This will encompass problem review, support for resolution or escalation , collaboration with the Program Manager ... tools and standardized processes required to effectively engage with and support global clients. + Benefits Oversight: Operationalize the defined program benefits… more
- Synergy ECP (Columbia, MD)
- …and insure patch status is recorded in appropriate systems of record. + Provide support for the escalation and communication of status to agency management and ... Required Clearance: Candidate must have a TS/SCI polygraph clearance + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide… more
- Whirlpool Corporation (Racine, WI)
- …to him/her, ensuring adequate support for production and the technical escalation support process. The Controls Engineering Manager, reporting to the ... involves managing direct reports and ensuring they provide adequate production support and technical escalation assistance. **Your responsibilities will… more
- Amentum (Columbia, MD)
- …( Escalation ) problem identification, diagnosis and resolution of problems. + Provide support for the escalation and communication of status to agency ... Prime contract based out of Columbia, Maryland. In this role you will support challenging, mission-critical projects that make a direct impact on the nation's… more
- Leidos (Odenton, MD)
- …tuning and enhancements. + Create and maintain Engineering Implementation Plans (EIP). + Support tier escalation of incident management support tasks. + ... a **Network Engineer** to provide network operations and engineering sustainment support to a mission critical IP messaging and communications transport network.… more