- Centene Corporation (Austin, TX)
- …in stress, security, and performance testing + Resolves issues that come up through support escalation + Keeps documentation and runbooks up to date to ... effectively deal with new incidents that might arise + Leads post incident reviews and documents findings for future informed decision making + Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes… more
- Insight Global (Fort Worth, TX)
- …testing, reporting, and maintaining solutions. Additionally, the Jr. Data Engineer will support escalation tasks, contribute to system development, help automate ... processes, maintain internal systems, and assist in data modeling. They will use their growing expertise in data structures specific to the company's operating systems to help turn data into valuable business insights. We are a company committed to creating… more
- Insight Global (Herndon, VA)
- …growth patterns (capacity planning) o landscape design, configuration and standards o 24/7 support , escalation and SLA models o IMAC (installation, move, add, ... change) services for systems and applications o change management methodology and communication strategy * Create and maintain server/application diagrams and workflows * Perform/coordinate incident diagnosis, corrective action, and root cause analysis *… more
- Lowe's (Tampa, FL)
- …implementation schedule. + Works closely with Customer Service Center based team to support escalation of issues on day-to-day maintenance items. + Supports Real ... Estate Property Management in the activities surrounding CAM responsibilities along with ensuring CAM operational budgeted items are being completed. + Conducts Facility Condition Assessment within appropriate timing and to gauge potential facilities assets… more
- DataVisor (Mountain View, CA)
- …and Product teams to achieve your goals. Key Responsibilities + Provide product support , escalation , and resolution of technical issues + Architect machine ... learning and rule-based solutions for customers' fraud problems + Lead solution deployment deep dive discussions in late stage pre-sales calls + Understand client use cases and define plans to achieve success criteria + Manage integration and product… more
- Amazon (Arlington, VA)
- …and response times. * Serve as the first point of technical and procedural escalation for support personnel. * Ensure timely and accurate communication with ... Center (SNOC) serves as the backbone for ALG operations support , ensuring continuous and reliable service to high-priority users...the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a… more
- SAP (Newtown Square, PA)
- …and effective internal stakeholder management-from contract execution through to ongoing support and proactive de- escalation of high-value accounts. + ... Americans _._ We offer SAP solutions with specialized levels of security and support to meet the requirements of US national security and critical infrastructure… more
- Lilly (Indianapolis, IN)
- …development. + Serve as the main point of contact for troubleshooting, support , and escalation for digital engineering platform related issues across ... across Lilly Manufacturing. **Job Description:** Associate Director to lead and support the management of our Digital Engineering Platforms across multiple… more
- Public Consulting Group (Raleigh, NC)
- …delivery processes are followed and documented consistently across assigned accounts. + Support the escalation and resolution of client issues in accordance ... . PCG is seeking a dynamic, experienced, and strategic Consultant to support our special education case management projects in North Carolina. The Consultant… more
- Fairfield University (Fairfield, CT)
- …changes, in collaboration with the Enterprise Systems team. + Provide escalation support for troubleshooting and cross-functional issues involving functionality, ... team coordination, and hands-on execution. The Team Lead will also provide direct support to one or more assigned administrative or academic units, acting as a… more