- Celestica (San Jose, CA)
- …primary technical interface between Celestica and our customers, particularly in technical escalation . + Provide technical support to business development teams ... travel required, approximately 4-6 trips per year. + Domestic travel to support customer and internal meetings as required. **Typical Education** + Bachelor's degree… more
- M. C. Dean (Vienna, VA)
- …other critical functions to ensure seamless roll-out of new solutions; provide escalation -level operational support . + Collaborate with enterprise IT and ... mitigations approaches, and develop, test, and refine technical plans to support solution roll-out. + Lead collaboration with engineering leaders/team members,… more
- RTX Corporation (Midland, GA)
- …Quality, Delivery, Cost, People. + Develop dashboards, aids, and tier boards to support Gate management and tiered escalation practices + Participate in factory ... an expansion underway, Columbus Engine Center is looking for dedicated individuals to help support and grow our organization. If you would like to work in a dynamic… more
- Vivint (UT)
- …Rate** + Percentage of customer interactions resolved within self-service channels without escalation to live support . + **Self Service Augmentation** + ... scalable, and user-friendly self-service solutions-including the Vivint App, Panel, Support Site, IVR, chatbots, virtual assistants, and knowledge management… more
- University of Pennsylvania (Philadelphia, PA)
- …control, and hospital regulations. + Act as a point of contact for clinical support , complex case management, and escalation of patient care concerns. + ... their career development. Ensures high-quality patient care through both hands-on support and strategic guidance. Manages daily unit operations, combining clinical… more
- NJM Insurance (Trenton, NJ)
- … as a part of a rotating on call schedule to respond to fault alarm and escalation from level 1 support teams + Capture and analyze network packet traces to ... Senior is responsible for the ongoing design, maintenance, and support of all aspects of NJM's Network Infrastructure. A...and Resolve Network Related Issues + Act as an escalation point for Service Desk and other level 1… more
- Oracle (Carson City, NV)
- …in operational rotations as either primary or secondary responder. Provide break/fix support for events, serve as an escalation point for remediation, ... or specialized escalation point for network events and provides break-fix support for large-scale events. + Serves as principle point of contact for driving… more
- Michelman (Cincinnati, OH)
- …product or customer issues. + Review batch records and follow deviation and escalation procedures. + Lead and support problem-solving efforts to prevent or ... They provide guidance during incidents, escalate issues appropriately, and support investigations to maintain compliance and continuous improvement. They are… more
- American Water (Camden, NJ)
- …when an issue is out of scope and how to properly escalate to next level support and following up on this escalation . * Actively scan our knowledge database to ... Operator - Level I is responsible for providing frontline support , via call, chat or email, to all American...when necessary, documents problems and resolutions. Serve as an escalation for IOC Jr. Operator. * Maintains IOC Desk… more
- Amazon (Seattle, WA)
- …while investigating root-cause fixes - Deliver reports to senior leadership - Provide on-call support and act as point of escalation for high-severity issues A ... Description The Live Operations Linear Support team are seeking a Systems Engineer to...ensure that monitoring alerts are configured correctly and that escalation procedures are in place. You end the day… more