- University of Rochester (Brighton, NY)
- …Assists with reporting on agent and team metrics. May provide on-call support . Provides second level server systems administration and email administration triage ... for Windows, Mac, LINUX, and UNIX server issues. Accountable for support documentation of systems, procedures, diagnostic processes and methods to determine root… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- Overview **Job Purpose** The Client Support Specialist II serves as a subject-matter expert and product-area specialist, providing advanced support to our ... on MSP products, services, platform technologies, and workflows. Acting as an escalation point, this role ensures timely and consistent resolution of complex issues,… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires ... in alignment with defined service level agreements (SLAs). The contractor will support a wide range of enterprise IT services and technologies, ensuring reliable… more
- HCA Healthcare (Pearland, TX)
- …transitioning nurses through skill development, clinical judgment, care planning, and escalation processes + Providing hands-on support during rapid responses ... you passionate about delivering patient-centered care?** Submit your application for Clinical Support Coordinator position and spend more time at the bedside with… more
- Cornerstone onDemand (Little Rock, AR)
- The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the ... accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will ** + Provide proactive, high-touch… more
- Insight Global (Braintree, MA)
- …looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or services forwarded from the IT Help Desk that may require ... hands on or onsite support * Answering IT requests via phone, email and...agency location. Examples: Moves, Adds, Changes and Desk Side support . * Support business approved standard desktop… more
- SAP (Herndon, VA)
- …and a team that wants you to grow and succeed. **Principal Ariba Support Engineer** **COMPANY DESCRIPTION** SAP is the global market leader for business software ... offering SAP solutions with specialized levels of security and support to meet the requirements of US national security...product area and deep component expertise. + Participates in de- escalation plans and situation war rooms to resolve critical… more
- ZOLL Medical Corporation (Saco, ME)
- …like Software Support or Product/R&D through Jira Service Desk when escalation is appropriate. + Build Resources: Help grow our knowledge base by creating ... empower EMS, hospital, and billing teams. As a Product Support Specialist II, you'll play a vital role-delivering expert... Specialist II, you'll play a vital role-delivering expert support for the critical software tools our customers depend… more
- BAE Systems (Arnold, MO)
- **Job Description** BAE Systems is currently seeking an Application Support Engineer to join our integrated Operations & Sustainment (O&S) team located in our Arnold ... MS site. This role will provide critical 24x7 mission support to our customer and will interface with engineering...to include investigation into operational issues and performing problem escalation with vendor, factory, on-site & east coast based… more
- SAIC (Oakland, CA)
- …CA. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install ... Updates status of queued service requests with the IT service management system. The support will range from simple to complex system issues and may include VIP … more