- GitHub (OR)
- …professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer , you will identify, build and deploy solutions to simplify ... the Customer Support Troubleshooting process and help our Engineering and Product...environments in a technical capacity with incident management or escalation processes + Familiarity with production-level virtualization platforms and/or… more
- Leidos (Fort Meade, MD)
- …Management team and other key stakeholders. *Serve as the senior Tier III escalation support engineer for Incident Management activities. *Develop and ... **Description** Leidos is seeking a **Senior** **Network Engineer ** to join our Defense Enclave Services (DES) team at Ft. Meade, MD. **POSITION SUMMARY:** This is… more
- NetApp (NC)
- …is an advanced technical role that involves leadership, coaching, mentoring and escalation management for our Cloud products. This role provides advanced technical ... support to customers, customer support personnel, and...+ Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. + Conduct extensive troubleshooting of… more
- ServiceNow, Inc. (Santa Clara, CA)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced...services. Note THIS IS NOT A SALES OR SALES SUPPORT ROLE. **What you get to do in this… more
- Medtronic (Houston, TX)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- SAP (Herndon, VA)
- …contributions, and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer - Employee Central & Compensation** SAP NS2 Secure Cloud ... Support organization is seeking an experienced Software Support Engineer for SuccessFactors Employee Central and...internally & externally. + Work as functional expert in de- escalation and war rooms (Engage in critical customer situations… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. SAP NS2 Support Engineer - SuccessFactors **COMPANY DESCRIPTION** SAP is the global market leader ... Cloud Support organization is seeking a software support engineer for our SuccessFactors Solution. The...(blog posts, tips and tricks, etc.) + Work in de- escalation and war rooms (Engage in critical customer situations… more
- Amazon (Herndon, VA)
- Description The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across systems and services to provide security response for ... of AWS security, customers, and partners. The SOC Support Engineer analyzes and responds to security...judgement to identify risks, drive swift mitigation, resolution and escalation as needed. Candidates for this role will possess… more
- SAP (Herndon, VA)
- …and a variety of benefit options for you to choose from. **SAP NS2 Support Engineer (IBP Data Integration) - Virtual** **COMPANY DESCRIPTION** SAP is the ... leads to delight our customers. **PROFILE** Individuals in the Support Engineer profile are the foundation of...internally & externally. + Work as functional expert in de- escalation and war rooms. (Engage in critical customer situations… more
- Fujifilm (Madison, WI)
- **Position Overview** The Technical Support Engineer , MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... across our Synapse products, and the ability to support more complex issues. This engineer must...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more