- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... in the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days… more
- Palo Alto Networks (Santa Clara, CA)
- …Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Walmart (Bentonville, AR)
- …team player who is highly customer focused and is a detail-oriented, self-starter to support and assist in item risk management that operates with a sense ... ensure all items comply with established policies, rules, and guidelines. + ** Escalation Triage & Action:** Triage escalations by reviewing items and listings,… more
- OneMain Financial (Evansville, IN)
- …The Specialist Intermediate is responsible for providing exceptional service and support to OneMain customers. **In the Role:** + Provides exceptional customer ... matter expertise. + Escalates issues to Executive Office of Customer Care management and/or within the organizational unit(s), as required. + Responsible for walking… more
- Abbott (Lake Forest, IL)
- …objectives. * Responsible for strategic initiatives regarding technical service support , escalation and training Supervisory/ Management Responsibilities: ... or more departments within a functional area. Provide direct management and counsel to staff to ensure goals are...short-term business needs. * Implement and execute service and support strategy, budget and resource planning to drive efficiency,… more
- EMS LINQ (Austin, TX)
- …solutions to enhance the overall support experience. **Customer Engagement and Escalation Management :** + Oversee the resolution of escalated customer issues ... return more resources to classrooms. Integrating finance, HR, nutrition management , and payments into a single, secure platform, LINQ...**About The Role:** As the Senior Director of Customer Support , you will play a critical role leading and… more
- J&J Family of Companies (Chicago, IL)
- …, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management , Fact-Based Decision ... for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** External Customer/Product Training **Job Category:**… more
- JPMorgan Chase (Plano, TX)
- …document roles and responsibilities for governance and escalation , communicate escalation procedures, and support incident management . + Collaborate ... a Third Party Governance Associate. This role will directly support the Third Party Governance Vice President in the...ideal candidate will have a strong foundation in risk management , reporting, and process improvement, and will thrive in… more
- LGG Industrial (Norwalk, CA)
- …metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- Leidos (Odenton, MD)
- …+ Create and maintain Engineering Implementation Plans (EIP). + Support tier escalation of incident management support tasks. + Active participation in ... a **Network Engineer** to provide network operations and engineering sustainment support to a mission critical IP messaging and communications transport network.… more