- Signature Aviation (Orlando, FL)
- …on individual needs and business-critical timelines. + Serve as the primary escalation point for high-visibility support matters, applying expert judgment to ... a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires… more
- Bentley Systems (CA)
- …Sales, Services, Product Management and Development teams to deliver an all-round support and product experience. You will be a cornerstone of the success of ... + Acting as a first point of elevation and escalation for your customer, ensuring their issues are prioritized...and needs. + Escalating important issues with the relevant Support , Product Management or Development teams to… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …similar service management certifications. ( preferred) + Technical Troubleshooting + Escalation Management + End-User Training + Upgrades & Patch ... desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts,...end-to-end service delivery, including incident, request, change, and knowledge management . + Serve as the primary escalation … more
- Bentley Systems (Exton, PA)
- …such as service level, user experience, and team utilization + Experience in escalation and stakeholder management + Knowledge of industry standards + Excellent ... ** Support Manager** **Location:** Hybrid or Home-based, US (ET...and Windows Active Directory + Experience with ITIL service management concepts (certification is a plus) + Understanding of… more
- Indorama Ventures (Pasadena, TX)
- …ticket documentation, impact/urgency assessment, and clear work notes and user communication. - Escalation management : Functions as a focal escalation point ... IT projects, vendor visits, local and regional controls, business development, issue escalation , licensing, and asset management . In executing these duties, the… more
- Reed Smith LLP (Los Angeles, CA)
- …Windows desktop and server environments. Experience with Active Directory, scripting, printer management , and wireless access points. Hands-on support of mobile ... equipment. The role also provides general and second-level application and hardware support to end users. The System Administrator independently resolves a variety… more
- Bentley Systems (PA)
- **Global Technical Support Director** **Location:** Eastern Time Zone, North America (Hybrid or Remote) **Job Summary** : We are seeking a strategic and experienced ... **Global Technical Support Director** to lead our customer-facing support ...to enhance customer experience and satisfaction. + Partner with escalation teams to ensure timely resolution of critical issues.… more
- PSEG Long Island (Bethpage, NY)
- …written communication skills. + Strong facilitation skills. + Strong judgment and escalation management skills. + Ability to foster working relationships with ... IT Risk Management , Cybersecurity, and Audit teams to ensure controls support company objectives. + Design and build processes for governance of IT vulnerability… more
- Reed Smith LLP (Pittsburgh, PA)
- …concerns. The Security Engineer also participates in the design, implementation, and support of LAN/WAN, remote access, IDS/IPS, PKI, and firewall/unified threat ... management systems, as well as Identity & Access ...strengthen the firm's security posture. Serve as a primary escalation point for security incidents and audits, leading or… more
- BeOne Medicines (Emeryville, CA)
- Leveraging deep Therapeutic Area/Asset expertise, solid global program management skills, global view, and borderless leadership, the GCO Franchise Head is ... deliver in the Franchise(s)- therapeutic area(s) or asset(s), and acts as point of escalation for resolution of issues of the associated program(s) in the Breast and… more
