- M. C. Dean (San Jose, CA)
- …systems designs and equipment in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Managing daily operations with the project sustainment and support team working on 24/7 call rotation and preventative… more
- ServiceNow, Inc. (Santa Clara, CA)
- …Clara, CA ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager ** to manage customer accounts requiring an enhanced level ... of interaction and personalized service during account level escalation . The Account Escalation Manager ...services. Note: THIS IS NOT A SALES OR SALES SUPPORT ROLE **What you get to do in this… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- IBM (San Francisco, CA)
- … Support , and R&D to resolve issues quickly and transparently. As a Senior Escalation Manager , you will play a key role in ensuring exceptional client ... audiences, including C-level, VPs, and Directors. * Continuously improve support and escalation processes based on trend analysis and client feedback. *… more
- Google (San Bruno, CA)
- …4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in ... escalation management, executive communications, and making time-critical decisions with...lead initiatives with various stakeholders. As a Social Communications Manager for YouTube's Incident Management Office (IMO), lead training… more
- Zoom (Denver, CO)
- …for a full-time Escalation Specialist, reporting to the Senior Technical Support Manager . You will provide deep technical troubleshooting for issues related ... The Escalation Specialist team is the highest form of escalation within Zoom Support and is responsible for supporting all the issues for Zoom's customers… more
- GitHub (OR)
- … team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... and deploy solutions to simplify the Customer Support Troubleshooting process and help our Engineering and Product Teams remove the root causes of Customer … more
- Beth Israel Lahey Health (Lynn, MA)
- …intake process. + Works collaboratively with staff and clients to model and coach de- escalation techniques. The Program Support Manager is considered an ... rotating on call** In collaboration with the Management Team, the Program Support Manager is responsible for the oversight of the administrative operations of… more
- Abbott (Abbott Park, IL)
- …towers, and PMO. + Team Support : Provide staff escalation and support . Additionally, the Senior Manager directs a team that handles global RCE creation, ... diversity, working mothers, female executives, and scientists. **The Opportunity** **Senior Manager - Infrastructure Technology** is responsible for leading a team… more
- DoorDash (Tempe, AZ)
- …environments like consumer tech, logistics, or marketplaces. + Have led specialized escalation teams responsible for handling executive-tier support cases with ... When high-stakes issues arise-especially those with executive visibility-we rely on our escalation network to protect brand trust, resolve friction, and fix what's… more