- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …Institution. This position is responsible for the daily operation of the IT Help Desk including supervision of staff, procurement and deployment of equipment, ... + Day-to-day mentoring, management, and support of the IT systems and team members; + Oversee the functionality of...satisfy requirements; + Oversee the management of corporate IT help desk activities and resolve escalated issues… more
- Quanta Services (Aurora, CO)
- …scene and annual events and festivals. The IT Support Manager will oversee daily help desk operations and team performance while also providing direct technical ... The manager will be resolving complex technical issues, managing help desk tickets, and collaborating with stakeholders...coverage. Onboarding and train new team members. + Service Desk Operations: Monitor and manage the ticketing system… more
- University of Michigan (Ann Arbor, MI)
- …The "MyUofMHealth" HIE Support Specialist provides high-quality (telephone call center) help desk service and operational support to providers, clinicians, ... a broad knowledge of federal and state regulations, health system policy and unit standards. **Mission Statement** Michigan Medicine...in MyUofMHealth Patient Portal or ECL Provider Portal via help desk (telephone call center), email, and… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... at least five (5) years direct related experience in help desk and network support. + A...points, routers, switches, VPN appliances, etc.) + Troubleshooting common desk -top PC and mobile operating systems , +… more
- EPS Corporation (Dahlgren, VA)
- …Federal, or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues ... will have a strong background in Federal or DoD help desk environments and a proven track...all support activities, incident reports, and resolutions. + Support system access requests, password resets, and account management following… more
- GMHC (New York, NY)
- …Essential Job Functions The following duties are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user support requests via ticketing ... manner, ensuring thorough follow-through and attention to detail. + Accurately document all Help Desk actions and user interactions in the ticketing system… more
- Belay Technologies (Annapolis Junction, MD)
- …tickets and heading up the Global searches system . + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of ... devices, mobile devices, etc. The SA provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...The SA configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots,… more
- CVS Health (Springfield, IL)
- …**Core Responsibilities:** + Level 1-2 support with tickets and field issues + Route/Escalate Help Desk tickets to appropriate team members using service desk ... Field Technician to provide fast and useful technical assistance on computer systems . Field Technicians answer queries on basic technical issues and offer advice… more
- Boardwalk Pipeline Partners (Houston, TX)
- …of hardware lifecycle management and software deployment + Advanced knowledge of help desk software, database connectivity and remote-control tools + Strong ... knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the...Job Responsibilities + Provide level 1 support for Service Desk line during peak call periods + Help… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service ... cross-functional process improvement initiatives + Experience with APIs and integrating service desk platforms with HR, IT, and business systems + Background… more