- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …and directing incoming calls to appropriate staff members. + Understand, master and gain efficiency in systems leveraged by the Help Desk . + Provide Help ... to peers, leaders and other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls… more
- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... of computer systems and networks. PROMOTIONAL : Twenty-four months (24) as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy,… more
- TEKsystems (Birmingham, AL)
- …skills. Experience with PC hardware Skills Customer service, Technical support, Troubleshooting, Support, Help desk , Service desk Top Skills Details Customer ... CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support. * Provide onsite...service, Technical support, Troubleshooting, Support, Help desk , Service desk Experience… more
- COMSO, Inc (San Antonio, TX)
- …of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance ... for implementation, troubleshooting and maintenance of information Technology (IT) systems . + Manages IT system infrastructure and...using IT systems (U) Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Nightwing (Annapolis Junction, MD)
- …following capabilities: Provide support for implementation, troubleshooting, and maintenance of IT systems . Provide Tier 1 ( Help Desk ) problem ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any...Provide assistance to users in accessing and using IT systems . Provide Tier 1 ( Help Desk… more
- Insight Global (Atlanta, GA)
- Job Description A large client of Insight Global is hiring for an IT Help Desk Lead Analyst to join their team. This team provides technical support to the ... building. The Lead will be responsible for overseeing daily operations of the IT Help Desk team. This include ensuring timely and effective resolution of… more
- Liberty Latin America (PR)
- …and effectively communicate with customers within the set SLA. + Update and maintain Help Desk Documentation and knowledge base articles inside the One IT Manage ... may be received via multiple channels such as ticketing system , calls, etc. Serve as liaison between the Call...customers within the set SLA. + Update and maintain Help Desk Documentation and knowledge base articles… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems . This includes managing IT system infrastructure...devices, mobile devices, etc. There will be Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- General Dynamics Information Technology (Las Cruces, NM)
- …Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,IT System Administration,Service Desk (Inactive) ... different systems that are monitored in the help desk and the Tier level responsibilities...Technical Skills: 3+ years of directly related experience in systems administration and analysis. + UNIX/LINUX System … more