- Leidos (Hickam AFB, HI)
- …proficiency in the Leidos software to participate in the NIPR and SIPR Help Desk schedule. Support deployed software system with Help Desk ... in the front-end/operator use of the software, enabling them to better respond to Help Desk tickets from the field. + Work independently and under minimal… more
- Synergy ECP (Columbia, MD)
- …troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any...using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …troubleshooting and maintenance of IT systems . + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + Manage ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems .Manages IT system infrastructure and any processes...using IT systems . + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Synergy ECP (Columbia, MD)
- …troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any...using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem… more
- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... date of the examination, twenty-four (24) months permanent competitive class status as a Help Desk Technician in the agency where the vacancy, or anticipated… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …and directing incoming calls to appropriate staff members. + Understand, master and gain efficiency in systems leveraged by the Help Desk . + Provide Help ... to peers, leaders and other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance ... for implementation, troubleshooting and maintenance of information Technology (IT) systems . Manages IT system infrastructure and any...using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- COMSO, Inc (Fort Meade, MD)
- …of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance ... for implementation, troubleshooting and maintenance of information Technology (IT) systems . + Manages IT system infrastructure and...using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Nightwing (Annapolis Junction, MD)
- …following capabilities: Provide support for implementation, troubleshooting, and maintenance of IT systems . Provide Tier 1 ( Help Desk ) problem ... for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any...Provide assistance to users in accessing and using IT systems . Provide Tier 1 ( Help Desk… more
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