- Adecco US, Inc. (Johnson City, TN)
- **IT Help Desk Technician** **Position Summary:** The IT Help Desk Technician provides exceptional customer service and technical support for ... timely resolution of IT incidents through the ServiceNow ticketing system . The technician will also maintain site equipment, manage...considered a plus. **Experience:** + **2+ years** of IT Help Desk experience required. + **4-5 years**… more
- City of New York (New York, NY)
- …technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis… more
- Waystar (Louisville, KY)
- …is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This role focuses on handling complex end-user support requests, ... to improve internal documentation and workflows. Mentorship & Leadership + Mentor junior Help Desk technicians and assist with onboarding and training. +… more
- Golden Route Operations (Las Vegas, NV)
- …or 4 to 6 years of experience performing in a senior technical support or help desk role in a large enterprise environment + Prior experience supporting ... + Document all work completed in the IT ticketing system per department policy + Develop, edit, and maintain...systems preferred + Prior experience using the service desk model (ITIL) to provide service, use of escalation… more
- CACI International (Washington, DC)
- …and procedures to ensure responsive support. * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts training ... training facilities, for access to appropriate applications, etc. Oversees and supervises help desk operations, including answering and responding to user phone… more
- City of New York (New York, NY)
- …technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school ... responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a...researching the answers to questions in a customer service, help desk or public information capacity may… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... capabilities. + You will be responsible for lifecycle management systems . You will be the contract focal point for...lead your team to provide high quality network and help desk support to our current and… more
- TEKsystems (Los Angeles, CA)
- …to the firm's IT System Engineers and must be able to resolve Help Desk incidents and requests related to the firm's technology quickly, pleasantly and ... queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system . 3. Workload average of 25‐35 incidents per day. 4. Escalate incidents… more
- United Airlines (Chicago, IL)
- …groups to refine system configurations as required + Manage the day-to-day support/ help desk function + Troubleshoot financial systems issues; identify ... + Developing and enforcing user provisioning standards + Managing the day-to-day support/ help desk function + Supporting internal and external audit teams… more
- System One (Alexandria, VA)
- …resolve issues as needed, following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI ... and decision-making capabilities are optimized across the agency's financial systems . + Proficiency in Microsoft Excel is required. Excel...PMO (DLA) help desk follow the standardized process and… more