- Waystar (Louisville, KY)
- …is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team. This role focuses on handling complex end-user support requests, ... to improve internal documentation and workflows. Mentorship & Leadership + Mentor junior Help Desk technicians and assist with onboarding and training. +… more
- Golden Route Operations (Las Vegas, NV)
- …or 4 to 6 years of experience performing in a senior technical support or help desk role in a large enterprise environment + Prior experience supporting ... + Document all work completed in the IT ticketing system per department policy + Develop, edit, and maintain...systems preferred + Prior experience using the service desk model (ITIL) to provide service, use of escalation… more
- System One (Alexandria, VA)
- …resolve issues as needed, following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI ... and decision-making capabilities are optimized across the agency's financial systems . + Proficiency in Microsoft Excel is required. Excel...PMO (DLA) help desk follow the standardized process and… more
- CACI International (Washington, DC)
- …and procedures to ensure responsive support. * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts training ... training facilities, for access to appropriate applications, etc. Oversees and supervises help desk operations, including answering and responding to user phone… more
- City of New York (New York, NY)
- …technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school ... responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a...researching the answers to questions in a customer service, help desk or public information capacity may… more
- CACI International (Annapolis Junction, MD)
- …manage the day-to-day operations of IT systems , provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical ... maintain, troubleshoot, and optimize a wide variety of IT systems . We are seeking a qualified System ...Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis,… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... capabilities. + You will be responsible for lifecycle management systems . You will be the contract focal point for...lead your team to provide high quality network and help desk support to our current and… more
- CACI International (Fort Meade, MD)
- …troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage ... System Administrator 1 Job Category: Information Technology Time...using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- MyFlorida (Tallahassee, FL)
- …in computer hardware troubleshooting and repair. + A minimum of 1 years of IT help desk experience + A valid driver's license Preferred: + CompTIAA+, Network+, ... and developing monitoring procedures to ensure compliance. Conducts on-site systems reviews to evaluate user compliance to system...related field. + 5+ years of experience of IT help desk (Desktop Support) experience Florida Department… more
- SAIC (Reston, VA)
- …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT ... Information Assurance and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk...and many will be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more