- Universal Technical Resource Services, Inc. (Dover, NJ)
- …Support Center Team Lead or ITIL Foundation + Microsoft Certified: Modern Desktop Administrator Associate + Experience with Army ticketing systems (eg, AESMP, ... operating procedures (SOPs), knowledge base articles, and training materials. + Monitoring helpdesk metrics and KPIs to drive continuous improvement. + Coordinating… more
- NTT America, Inc. (Lansing, MI)
- …Solutions Architect Associate. + Veeam Certified Engineer (VMCE). + Rubrik Certified Systems Administrator . + Zerto, pure, vxrail. + Google Cloud Platform ... and operational procedures. + Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency. + Plays a pivotal role in… more