- TEKsystems (Overland Park, KS)
- …with clear categorization and impact statements. - Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix. Runbook Execution - Execute ... predefined operational SOPs and L1 playbooks for alert remediation (eg, pod restarts, basic config verifications). - Track and report progress on ticket resolutions during shifts. Collaboration & Reporting - Coordinate with Tier 2/Tier 3 teams for… more
- ProMedica Health System (Fremont, OH)
- The ITS Analyst (I, II, III) - Customer Support & Technical Support typically reports to the Supervisor, Manager, or Site Director of Customer Service ... direct reports. POSITION SUMMARY The role of the Customer Support & Technical Services Analyst ...*All duties listed below are essential unless noted otherwise* 1 . Assist/complete escalated incident tickets. 2. Create, Test and… more
- University of Michigan (Ann Arbor, MI)
- Technical Support Analyst Intermediate...education, certification, and experience. + A minimum of one ( 1 ) year of IT experience in a related role ... opportunity employer. **Job Detail** **Job Opening ID** 256446 **Working Title** Technical Support Analyst Intermediate **Job Title** Tech Support … more
- Penn Medicine (Philadelphia, PA)
- …with the possibility of remote work after the introductory period is complete** **Senior Technical Analyst ** The **Senior Technical Analyst ** is ... planning, testing and be available off hours for production support . + Attends planning and status meetings with key...Knowledge of basic hardware configurations and database management tools ** Technical Analyst ** The ** Technical … more
- Sage (Austin, TX)
- Technical Support Analyst Job Description:...services. Experience: * 1 -2+ years of customer support or technical support experience Perks? ... to join our friendly and forward-thinking team as a Technical Support Analyst . This role...paid time off (21 personal days, 10 national holidays, 1 floating holiday) * 18 weeks paid parental leave… more
- Kelly Services (West Chester, PA)
- **Computer Scientist** Kelly Services is currently seeking a Technical Support Analyst working hybrid schedule in West Chester, PA. **Job Summary** The ... Advance Case Management (ACM) Application Implementation and Support Analyst plays a critical role in...and imaging data sources. The role also includes Teir 1 support of the ACM application and… more
- Waystar (Atlanta, GA)
- …As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the ... communication and resolution are essential in providing superior customer support . The Technical Analyst must...or Category Leader awards since 2010 and earned multiple # 1 rankings from Black Book (TM) surveys since 2012.… more
- New York State Civil Service (Schenectady, NY)
- NY HELP No Agency People With Developmental Disabilities, Office for Title Data Analyst 1 Occupational Category Other Professional Careers Salary Grade 18 ... Analyst 2 in the Bureau of Data Reporting and Analytics, the Data Analyst 1 will perform data extraction, aggregation, and quality checks from multiple… more
- Spokane County (Spokane, WA)
- IT Analyst Programmer 1 or 2 (OPEN & PROMOTIONAL) Print (https://www.governmentjobs.com/careers/spokanecountywa/jobs/newprint/5055139) Apply IT Analyst ... This vacancy may be filled by at the IT Analyst Programmer 1 or IT Analyst...The position allocated to this class performs senior-level professional, technical , analytical and customer-focused work in the Application Services… more
- Nebraska Public Power District (Brownville, NE)
- ** Technical Support Analyst ** Brownville, NE, US,...We are only legally able to hire persons who are 1 ) a United States citizen or national, 2) a lawful ... Public Power District (NPPD)** has an immediate opening for a ** Technical Support Analyst ** located at **Cooper Nuclear Station** in **Brownville**… more