- UGI Corporation (Jonesboro, GA)
- …while providing a guiding role to customer experience advocates within the Engagement Center . In addition to all foundational responsibilities (see the CXA I, II and ... when the CX Supervisor is not available. Additional responsibilities may include call observations, and call -handling suggestions for supervisors, as well as… more
- ITT (Valencia, CA)
- …business outcome, and lead/drive the effort in coordination with other corporate and value center IT teams. + Function as the single IT point of contact between the ... the effort in coordination with other corporate and value center IT teams. + Effectively and efficiently project manage...or realized) and roadblocks. + Function as a change agent to identify, lead and drive business process and… more
- AIG (Salida, CO)
- …+ Some of business domain knowledge from - Life insurance / Property and Casualty / Call center / Marketing / Sales & distribution / Finance + Cloud platform ... related application development/enhancement, Data modeling, Data pipeline + Leads the technical team to understand and translate data requirements into consumable … more
- Zoom (Seattle, WA)
- …and historical analytics reports services to help customer better understand their Contact Center 's service levels, wait times, call volume, and more; + develop ... this position Responsibilities: + Develop the social integration with Zoom Contact Center ; + implement the message protocol transforming for Zoom Contact Center… more
- Beth Israel Lahey Health (Burlington, MA)
- …making a difference in people's lives.** The mission of the Lahey Hospital & Medical Center (LHMC) Nursing Division is to build on a legacy of nursing excellence by ... and wisdom, the conviction to act as an ethical agent despite adverse consequences, and the ability to listen...Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. + Incorporate Lahey Hospital and Medical… more
- Google (Sunnyvale, CA)
- …that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ... or PhD in Engineering, Computer Science, or a related technical field. + 8 years of experience with data...ordering handled by our Food AI agent . The team is transforming how enterprises connect with… more
- Huntington Ingalls Industries (San Diego, CA)
- …will understand the process of developing curricula to US Navy Learning Center 's compliance standards + The intern will increase their understanding of instructional ... curricula development and governance. Fundamentals of how the US Navy programs develop technical curricula. The intern will review Legacy AIM I to AIM CPM/LOM… more
- Eurofins US Network (Baltimore, MD)
- …a change agent . + Provide hands on/onsite support for various technical challenges. **Qualifications** **Skills and Relevant Experience:** + Minimum **3 years of ... customer hardware, software and general network connectivity issues. + Break highly technical concepts down into non- technical language and communicate them to… more
- Eurofins US Network (Dayton, NJ)
- …a change agent . + Provide hands on/onsite support for various technical challenges. **Qualifications** **Skills and Relevant Experience:** + Minimum **3 years of ... customer hardware, software and general network connectivity issues. + Break highly technical concepts down into non- technical language and communicate them to… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise… more