- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and… more
- MSys Inc. (Harrisburg, PA)
- …and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call . + Migrate from on prem contact center ... the Cloud Network environment. + Design and implement PCI-compliant phone and contact center architecture. + Design and implement VDI agent architecture enabling… more
- SRP (Tempe, AZ)
- Manager of Contact Center Technology Location: Tempe, AZ, US Date: Oct 8, 2025 **Requisition ID** : 19360 **Join us in building a better future for Arizona!** SRP is ... We are looking for a dynamic and experienced Contact Center Technologies Manager to oversee and optimize the technological...The team is starting a pilot to test AI agent assist capabilities * SRP is adding chat as… more
- Peckham, Inc. (Phoenix, AZ)
- …excellent customer services to all team members, staff, customers and stakeholders + Technical proficiency with call center technologies and training tools. ... skills needed to meet and exceed expectations within a call center training environment. Key responsibilities include...educational format. + Minimum six months as an CCS agent or ability to obtain agent certification… more
- Navient (Frankfort, KY)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …VoIP Engineer, Collaboration Engineer, Voice Engineer, Voice Network Engineer, Software Engineer, Call Center Engineer, or Generative AI Engineer is preferred. ... automation and machine learning models to enhance Customer and Agent Experience (CX and AX). + Implement and manage...**Skills:** + Technical knowledge of Cisco Communications Solutions: Contact Center… more
- WellSpan Health (Lebanon, PA)
- …Shift Hours: day shift hours **General Summary** Performs routine diagnostic, technical and/or special radiographic procedures at a general skill level. **Essential ... procedures and basic portable exams if applicable to the location of outpatient center . + Schedules cases to coordinate with other patient examinations. + Positions… more
- Resideo (Louisville, KY)
- …Administration:** Configure and optimize Content Guru storm(R) platform features, including call flows, IVR, skills-based routing, agent profiles, queues, and ... you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will… more
- RWJBarnabas Health (New Brunswick, NJ)
- …not limited to all Microsoft applications and hospital EMR + Able to meet the agent productivity standards as set by Transfer Center Leadership + Ability to ... a variety of projects under high demands. + Proficient technical ability to simultaneously manage multiple complex computer systems...this position must be proficient in running ABOUT's Transfer Center technology, Five9 phone systems with call … more
- Tri-State Generation and Transmission Association, Inc. (Westminster, CO)
- **Job Description:** Responsible to the Telecommunication Comm Center Foreman for performance of preventive and corrective maintenance servicing of ... at one of five job grade levels: Telecommunications Comm Center Technician I, job grade T2; Telecommunications Comm ...and report alarms to appropriate parties. + As operating agent for joint projects, coordinate the scheduling of preventive… more