- Tri-State Generation and Transmission Association, Inc. (Westminster, CO)
- **Job Description:** Responsible to the Telecommunication Comm Center Foreman for performance of preventive and corrective maintenance servicing of ... at one of five job grade levels: Telecommunications Comm Center Technician I, job grade T2; Telecommunications Comm ...and report alarms to appropriate parties. + As operating agent for joint projects, coordinate the scheduling of preventive… more
- Wells Fargo (Minneapolis, MN)
- …implement robust reporting frameworks that support real-time and historical analysis of call center performance, agent productivity, and customer ... & CX Knowledge** - Strong understanding of telephony systems, workforce optimization tools, call center operations, and customer experience metrics. + **Data &… more
- State of Colorado (Adams County, CO)
- …Performs as an agent for the Colorado Parks and Wildlife Communications Center . Researches and formulates answers in an accurate and timely manner to inquiries ... TEMPORARY Communications Center Customer Service Representative - Denver, CO Print...snowmobile registrations, hunting, fishing, and camping inquiries submitted through, call -in, mail-in, and e-mail requests. Position uses judgment based… more
- Dartmouth Health (Lebanon, NH)
- …in Human Resources or related field with 3 years of experience in an HR Call Center required. Additional years of experience may be substituted for educational ... including those that can be resolved during the first call /e-mail, as well as inquiries that require substantive research...the case management system and follows up with appropriate agent to ensure cases are responded to and resolved… more
- Wells Fargo (Wilmington, DE)
- …seeking a Contact Center Business Analyst to join the Customer & Agent Experience and Routing product team to support our legacy platforms and modernization ... effort called Contact Center as a Service (CcaaS). Learn more about the...Participate in complex initiatives to drive business value and technical solutions for Credit Card customers in our legacy… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Qual & ... (3) years' experience working with EPIC Cadence in a practice or Access Center environment. * Experience within a large hospital or integrated healthcare delivery… more
- NTT America, Inc. (Nashville, TN)
- …experience:** + Demonstrable related work experience in the Technology Industry and Call Center environment is preferred. **Workplace type** **:** On-site ... of what is possible. We are renowned for our technical excellence and leading innovations, and for making a...day at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the… more
- Brookfield Properties (Los Angeles, CA)
- Location Wells Fargo Center - 333 S Grand Ave, Suite 300 Job Description We are seeking a technically adept and customer-focused professional to join our Service ... users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of… more
- Cognizant (Bridgewater, NJ)
- …automation, and analytics use cases to elevate customer experience, optimize agent performance, and enable intelligent call deflection and real-time ... expertise in the Google Cloud Customer Experience stack, including Dialogflow CX, Agent Assist, Contact Center AI Insights, Speech-to-Text, Natural Language… more
- Stanford University (Stanford, CA)
- …to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends ... demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams (ServiceNow,… more