- Stanford University (Stanford, CA)
- …to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends ... demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams(ServiceNow, Salesforce,… more
- Brookfield Properties (Charleston, SC)
- …environment. + Strong understanding of telephony systems (Five9 or similar) and call center operations. + Excellent communication skills with the ability ... to convey complex data and insights to technical and non- technical audiences. + Exceptional attention...IVR performance metrics. + Provide actionable insights that improve call handling efficiency, agent performance, and customer… more
- BioLife Plasma Services (Bannockburn, IL)
- … performance and vendor effectiveness ** Technical Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, and ... management, and attention to detail. Proven track record in optimizing large-scale call center operations and achieving measurable improvements. + Proficiency… more
- MyFlorida (Tallahassee, FL)
- …and Families Office of Information Technology Services Help Desk - Command Center Agent Anticipated Vacancy.The Office of Information Technology Services is ... queues and ticket queues. + Creates and adjusts agent schedules, logs events and exceptions, and prepares regular...a ticketing system. + Professional experience working in a call center and utilizing a call… more
- COOLSOFT (Dauphin County, PA)
- …and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call . * Migrate from on prem contact center ... the Cloud Network environment. * Design and implement PCI-compliant phone and contact center architecture. * Design and implement VDI agent architecture enabling… more
- NRG Energy, Inc. (Houston, TX)
- …and Retention Call Centers. These analysts also implement most new systems for call center , chat and email agents. In this role, the analyst ensures the ... external requesting areas achieve their business goals, while ensuring Call Center metrics and the customer experience are not adversely impacted (or are… more
- GCI Communication Corp (Anchorage, AK)
- …& Continuous Improvement: + Provide support, guidance, coaching, and assist with training call center representatives both in-person and virtually. + Engage with ... of four (4) years of experience in customer service/customer support within a telecommunication, call center , or similar environment. * + Possess and maintain a… more
- Camping World (Greenville, NC)
- …the Workforce Management team, providing analytical support to contact center operations, forecasting contact volumes, determining staffing requirements, optimizing ... monthly to maintain forecast accuracy + Recommend proper contact center staffing levels + Project staffing level shortages and...team(s) is meeting deliverables and deadlines. + Track all agent movement and attrition + Report on agent… more
- EchoStar (Englewood, CO)
- …payments + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform ... (Dataiku, Tableau and Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance,… more
- Guardian Life (Bethlehem, PA)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... agent , including planning, tooling, memory management and feedback loops. + Technical Execution: Establish and enforce guidelines for agent development,… more