- MTA (New York, NY)
- …orally and in writing, to interact with team members, customers, management, and support personnel ( technical and non- technical ). + Expert in establishing ... combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary: MTA IT-Agile COE is comprised of… more
- Google (San Francisco, CA)
- …for our support platforms. You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions ... a technical expert with an understanding of customer support needs, directly impacting how users...known contact drivers. + Build and enhance capabilities in support agent tools like Cases2, implement backend… more
- Oracle (Augusta, ME)
- …We act with the speed and demeanor of a start-up, with the scale and customer -focus of the leading enterprise software company in the world._ Oracle Generative AI ... Agent Service is an exciting team in Oracle Cloud...infrastructure. At every level, our engineers have a significant technical and business impact by designing and building innovative… more
- CVS Health (Boston, MA)
- …+ Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self-service, and operational analytics. + Build ... AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self-service. + Stay current with… more
- Rubrik (St. Paul, MN)
- …product requirements. **Key Responsibilities** + Partner closely with Sales Engineering teams to support customer POCs, pilots, and technical evaluations of ... security standards + Conduct hands-on validation of features in lab and customer environments + Support Sales Engineering organization by validating field-facing… more
- Deloitte (Austin, TX)
- …+ Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering ... directly, including data integration layers, retrieval and knowledge services, agent orchestration logic, and guardrails for safety, compliance, and resiliency.… more
- ICF (Reston, VA)
- …in Reston, VA. ICF's IT Support Specialists provide mid-level analysis and technical support for the ICF employee user community, including multiple levels ... of users, management, and technical staff globally. **Responsibilities:** + Provides technical support to the organization's on-site and remote users for… more
- Rubrik (Springfield, IL)
- … sales calls + Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding. **Preferred ... seeking a self-starter who will exceed sales quotas by driving innovative technical programs, pipeline generation alongside AEs, customer demonstrations, POCs,… more
- Coinbase (Sacramento, CA)
- …excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and ... You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing)...Communicate the vision and progress for customer support experiences across the company to technical … more
- Sciolex Corporation (Chantilly, VA)
- …surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support , and administrative assistance. From ... systems in the SIGINT, GEOINT, and COMM domains. Technical focus on customer systems and domain...expansion verses recapitalization investments + Perform as a change agent focused on translating customer needs into… more